Firestone Complete Auto Care

Great service, honest, and fast turnaround!
Apr 8th, 2024

Had a heater hose issue. Took my Acadia to another mechanic and was shocked by the cost. I fortunately got a second opinion because the out the door the cost ended up being less than 1/2 the first estimate. I don't want to know a lot about fixing cars. But I do want to know that I'm working with someone that I can trust. I have that trust there.
Mar 17th, 2024

The work was great. Rob kept me posted on progress. I'm very satisfied with the experience
Mar 16th, 2024

Great Staff and Friendly service
Mar 15th, 2024

I called at 7:55am and asked if I could get in for a tire patch. Gentleman I spoke with said he could fit me in and it would be around 30 minutes. I said great and arrived at 8:15am. Same guy I spoke with on the phone now told me it would be closer to around an hour now. I thought it was a little weird the time changed so fast but agreed to wait. Over an hour goes by and he comes back out and I was thinking they're all done, nope he just wanted to try and upsell me some tires. I said no and he said the technician was working on the tire now. I was starting to get frustrated by this point but just sat back down and waited. I have now been in this lobby over 2 hours for a simple tire patch! The guy told me 30 minutes which felt like a ploy just to get me in the door and of course try to sell me more parts. Another thing I have a huge problem with is as soon as I checked in I received the WO invoice in my email before they even touched my car or looked at it. Nearly $50 to patch the tire! I've had a tire patched 3 times on this vehicle and this is more than double the price of any other time. I will say that the store manager is a very nice and respectful guy and if my experience was based solely off him I'd have given a great review, but honestly I must say this has been a very poor experience overall.
Mar 17th, 2024