Cielo Stays @ 777 N Ocean Dr

Good place to concider when on a pleasure, vacation or on business trip. Was surprised by a birthday complimentary gift, that was left on dining table. Will definitely stay again. This place 100 % worth it to be visited.
Apr 1st, 2024

Despite our previous experience not being it's best, we decided to stay at Costa Hollywood again since Hyde Beach House was not available for our travel dates...SMH ... Honestly, this one has been a VERY bad stay and I'm absolutely, positively certain this will most definitely be our last visit. I normally book directly with the condo/hotel to avoid issues of contacting the host of a private unit for assistance but we booked with Cielo Stay because they had the only vacancy. We were assigned room N302 and there were issues every other day from the time we checked in for a 7 day stay. There were issues with the TV not working upon settling down after checking in and was told someone would come fix it the next morning. We were unable to use the washer/dryer due to an error code and the door locking. We bought groceries to cook dinner only to find out the oven wasn't working and they don't send anyone to assist with any issues after 8pm...also the freezer door would not shut which caused water to leak onto the floor...AND we noticed my daughter had broken out with bumps, which look to be bed bug bites, all over her body including her face. She slept on the sofa bed and had been complaining about itching. We assumed it was mosquito bites until we looked closer as the cluster of bumps grew and spread to other areas of her body. This is very unsanitary situation as well as unacceptable. I was hoping for a better experience than my last but we are VERY disappointed with the many issues we've encountered during this stay.
Mar 31st, 2024

Mar 25th, 2024

Mar 9th, 2024

This is a great place to stay while vacationing at Hollywood Beach. We had a spacious studio room that met our needs, the main ones being a balcony (small but functional, with terrific views of south Hollywood Beach, the ocean and the intracoastal waterway) and a (mini) fridge in the unit. Kitchenette also has a sink, microwave and toaster - perfect for saving a few bucks on breakfast. Dishes and cutlery were included but we could have used a dish towel, however paper towels were supplied. Spacious bathroom with a walk-in shower. The shower faucet handle was a bit wonky as it was either on or off with no proper way to adjust the water temperature. Luckily it was at a good temperature, on the hotter side of warm. The shower head was one of those annoying "rain shower" heads that never have enough pressure. Why people like these things or think they're a luxury is beyond me. But, it got me clean. And the bathroom was actually equipped with an exhaust fan! - a rarity in hotels but so useful to keep the foggin' mirror clear. The safe wasn't working upon our arrival, which we reported to Cielo Stays. We never did get it working because we would have had to be in the room when the technician came in. We were on vacation, why spend it waiting for a repairman?!! So we carried our valuables with us, not a big deal. There was a stain on the top bed sheet that we also reported to Cielo Stays, and that was promptly switched out. Everything else was very clean and tidy. I have to give special acknowledgement to Cielo Stays, as their professionalism, super quick responses to all of our questions and concerns, and follow-up actions, gave me full confidence that they would resolve any other issues that may have come up. I never felt ignored or unsure of what was happening. I'm absolutely sure if we'd waited for the safe tech, or reported the shower faucet to Cielo Stays, these issues would have been fixed quickly. For us, they were just not that big a deal. A more frequent and thorough maintenance schedule could have avoided these issues in the first place, hence the 4-star review. Location is ideal, with the beach and great food at numerous restaurants a couple minutes' walk away, and a coffee shop across the street from the lobby. Rooftop pool and bar have outstanding views. We will absolutely stay here again, next time we're in Hollywood Beach.
Jan 22nd, 2024