Go Forever Green

DO NOT USE THIS COMPANY!!! We had turf installed for a dog run. We were told with 4 inches of the k9 concrete and sand the grass would not smell like urine. When the guys did the install they did not pull up dirt and do 4 inches of the rock. It has been only a month and Our yard smells horrible, weve spend hundreds on pet cleaning products recommended, watering it every other day and still not getting better. We cant enjoy our new back yard in our new home because of the smell. Weve tried to contact the company 4 times and the owner Manny and project manager Ken several times and they are not getting back with us. After 8k, we are more than disappointed with this project. I highly advise not to use this company, they can give a good sell but cant back it up. Next up is hiring an attorney.
Apr 6th, 2024

Edit: as of 2/13/24 the company sent a crew out to rectify the spreading of a seam in our backyard back in the beginning of November, unfortunately it resulted in a even larger more noticeable seam that is a BIG eye sore- supposedly my husband met with the owner of the company who swore he would get this rectified but had to consult with a few people on how to do so and that he would get back to us right after the holidays which we were fine with since we didn't want our yard tore up for the holidays anyway - fast forward to today still no follow up from the company on how this will be rectified - the only positive is that we have received our warranty paperwork but unfortunately it doesn't seem to have any bearing to help us get the seam situation resolved - I believe the next step may be to pull in another company to evaluate the situation to see if they can fix it then bring this to legal Edit: as of today 11/6 we are still waiting for our warranty documents (from 3 months ago from their response) as well as already having a seam issue that we are currently waiting to hear back from them about coming out to look at - it would sure be nice to have warranty paperwork on such an expensive project We had our backyard done by Go Forever Green which came out beautiful and we are thankful for but then once we asked for our warranty paperwork to keep with our records the office/sales team became unresponsive after several emails requesting the information so now it's left us with some doubt on if there is a warranty for the product & service. This was an expensive project to have done to not be able to have proof of warranty unfortunately
Feb 21st, 2024

ZERO stars should be an option! Avoid this company. We installed not even a year ago and been having quality issues with the turf. The supervisor Manny came out and confirmed there was a manufacturing defect in the turf that was installed in our yard. It was close to a $20k project. He said we have 2 options: - they would replace the turf - refund This was back in October 2023! I have been trying to reach Manny since then and he will not return a call or respond. Ive called the main office and they have every excuse why Manny is not available. Come to find out he is part owner as well. I will never recommend or use this company again.
Feb 17th, 2024

GEOFF came to our home. to give us an estimate for pet turf. I had 2 other bids but neither of the first 2 brought samples therefore I really didn't know what I was getting exactly. He brought samples and left them with me, gave me an estimate right away and beat the 2 other quotes.How the other companies think people are going to drop this much money without seeing what they are going to get is beyond me but... I did have to call myself after giving them a deposit many weeks prior, thinking they would call me to get on their schedule, but we got it scheduled.The crew came bright and early, thinking it would be a multiple day job, but they worked their tails off all day and finished in one day. It came out fantastic! The guys were very polite! The follow up after was disappointing. I never received a call to see if I was happy or to see how the job went. Just an email to collect the balance. That was disappointing. I gave a five star because being a small business owner myself, I know you rely on reviews and it was a job well done! But their follow up from the office could use some improvement and a personal touch. But I am very happy so far that we chose go forever green.
Feb 2nd, 2024

Jan 14th, 2024