PNC Mortgage

My experience with Marcus waters was the most unprofessional interaction I have experienced in any banking branch ever. Setting an appointment and ensuring you are upholding a time frame is standard for branch managemnt expectation. He had my daughter, her newborn baby and myself sitting for over an hour for a deaignated time in which he chosre for us to meet with him. Pnc is my bank for over 25 years and I am emabarrased to think this is the representation.
Dec 10th, 2023

Customer service completely went out the window at this PNC branch. Definitely switching banks ASAP.
Aug 4th, 2023

Branch manager, Marcus Waters was extremely rude and unprofessional. Weve called twice to make an appointment to come in to add a signer to business account. We were told we would get a call back that day and never did so we showed up to the branch 4 days later and sat in the lobby to be helped. The manager told us he could not help us (because he had other appointments that day)even though we were the only people waiting in the lobby. We tried to explain our situation and why we had to show up because a lack of communication on their end. He was very dismissive and rude.
Mar 4th, 2023

I don't even know who is the manager. However they do try to take care your banking needs. I am waiting for the return of the free coffee.
Dec 25th, 2022

I have been a PNC customer for more than ten years. This is the worst PNC branch I have been to by far. I went in to request a Debit Card for my son. I noticed the manager sitting in his office while the lobby was full of clients. No one came to greet us. After almost 1/2 hour, he came out of the office and said, do you have an appointment? I said no, I didn't know that I needed one. He said, well, I don't have any bankers to help you with that right now. This is disappointing since I know, based on my other good interactions with PNC, that the manager can do it. I felt disrespected and not valued as a customer. This is not a corner cashier place; this is supposed to be a bank where professionalism is expected.
Dec 21st, 2022