Staples

I've been getting my handouts for work printed by Staples for the last 14+ years, all over the US, and this is the single worst experience ever. Placed my order on Friday, got a call from print department saying my order was being printed out of store, but assured me it would be ready by Monday at 4pm. Order still not available Monday at close at 8pm. Next day, still nothing. No phone call, no offer to simple print in store, nothing. Sucks.
Apr 9th, 2024

Waited 20 minutes for the "on break" clerk in the print department, in full sight of the manager. I complained to the manager and got attitude. Office Depot next time!
Apr 4th, 2024

Been shopping at this Staples for years now but unfortunately that's going to have to come to an end. Within the past year the customer service has changed drastically. And I believe that stems from the new employees. The last few times I have come to pick up my prints there have been errors. To which, I've let go since it was simple prints and not anything major. However, today was by far the worse customer service I've ever experienced. The employee at prints sat on the phone in the back talking to whom I believe was someone she knew personally pretending as if she was speaking to a customer. After about 2 minutes I signaled to her that I was waiting for assistance to which she looked at me and mouthed what I believe was "you gotta wait." Me being the patient person I am, I waited. Waited for what had to be maybe 6-8 minutes until she finally decided to ask me what I needed. Keep in mind there was no, "How can I help you today?" Or "Sorry for the wait." Because not only did I stand there and wait but she proceeded to walk around and do things as if a customer wasn't right in front of her. I told her I was picking up an order to which she printed. Once received I noticed I was missing the other half of my order. When I called to her for assistance she said in exact words, "What?!" I've worked in customer service before and cannot even fathom how speaking and treating customers like this is even allowed? My former managers and employers would never accept this type of behavior! New employees definitely need to undergo customer service training prior to working on the floor.
Mar 23rd, 2024

The best printing place in town! Staples NEVER disappoints! I have printed all sorts of documents - cloth resumes, matte heavy papers, flyers, cards, photo cards- you name it. They did awesome job on my prints today, check it out. Highly recommend - they are actually the place that prints for you! While I support self service printing I sincerely appreciate their professional service.
Feb 6th, 2024

I had a great experience taking my 9-month-old passport photo at Staples. CVS refused to take a passport photo of a baby, but Dina at Staples was really helpful and we got a great photo! Thank you for accepting the challenge!
Feb 3rd, 2024