Amerant Bank

There's many thanks that can be improved at Amerant. Customer service and patience is not one of them. I want to thank Gerardo Camano for this patience and support this week. I hope the online services improve soon and communication over email accomodate a generation that tries to avoid going to branches in person or spending too much time on the phone. Gracias.
Apr 10th, 2023

(Translated by Google) It is the third time that I go to this bank to try to deposit cash with old bills in the account of the company I work for, the first time I had to leave and go to the Coral Gables headquarters where they treated me very well ! Today the cashiers made fun of the bills, they talked among themselves and made mocking expressions about the deposit that I was trying to make, it seems to me a lack of respect and very unprofessionalism on their part, they didn't even try to pass the bills by the machine. They made me feel so uncomfortable that I immediately wanted to leave and they told me "if I go to another better bank" In a serious bank! A cashier does not make fun of another while serving a customer whoever the person is. They urgently need a course in Customer Services (Original) Es la tercera vez que voy a este banco para tratar de depositar en la cuenta de la compaa para la que trabajo un dinero en efectivo con billetes viejos, la primera vez tuve que irme e ir a la sede de coral gables donde me atendieron muy bien! El da de hoy los cajeros se burlaron de los billetes, hablaban entre ellos e hicieron expresiones con burla sobre el depsito que intentaba hacer, me parece una falta de respeto y muy poco profesionalismo de parte de ellos, nisiquiera hicieron el intento de pasar los billetes por la mquina. Me hicieron sentir tan incomoda que inmediatamente me quise ir y me dijeron si vaya a otro banco mejor En un banco serio! Un cajero no se burla con otro mientras atienden a un cliente sea quien sea la persona. Necesitan urgente un curso en Customer Services
Feb 19th, 2023

Dec 13th, 2022

(Translated by Google) It is a very nice agency, I had contact with three people from the staff, and they were absolutely all kind, attentive and willing to help. I highly recommend this branch. It is much more than expected. I was happy to have an account in this bank. (Original) Es una agencia muy agradable, tuve contacto con tres personas del personal, y todos absolutamente fueron amables, atentos y dispuestos a ayudar. Recomiendo ampliamente esta sucursal. Es mucho mas de lo esperado. Me senti feliz de tener una cuenta en este banco.
Jul 24th, 2022

(Translated by Google) This branch of Amerant Bank has an EXCELLENT work team, led by Mr. Milton, Fabio and Nabil. They are EXCELLENT, thank you for your attention (Original) Esta sede de Amerant Bank tiene un EXCELENTE equipo de trabajo, liderado por el Sr Milton, Fabio y Nabil. Son EXCELENTES, gracias por sus atenciones
Jul 18th, 2022