Today I was at the salon asking if they had space to dye my hair and the girl who helped me was super rude, she treated me very poorly, as if I wasn't a client for them, and she told me that she didn't have space that if I wanted it. He would come tomorrow at 1 pm, but always with his displeased face. The girl at the reception definitely has zero customer service. Apr 2nd, 2024
Laura Felipe Valle
Mar 27th, 2024
Carol Clark
My appointment was easy to book and then I was warmly welcomed with professional friendliness. My facial was incredibly relaxing. Gigi has the best energy! My haircut looks and feels great! Mar 10th, 2024
Homa Houtan
Mar 10th, 2024
Adrian Garcia
The week before, my wife went to this salon to get her hair colored, they were busy and they told her that she had two options, the first was to schedule an appointment and leave the card information (which we don't agree with) and in case of Not going they would charge you, second time going this week. Today at 9:00 am after going to the gym I accompanied my wife to this room as instructed and the service of the lady at the reception was terrible, she always had a displeased face when serving my wife , he told you, you didn't make an appointment, we can't attend to it, if you want, come tomorrow at 1:30 pm and that's it. I don't know why some establishments in Miami have such terrible service and attention to customers, if the money for expenses and profits comes from the customers themselves, damaging the image of all businesses in general, for all this I do not recommend this place for you. have bad times thanks to bad attention Apr 2nd, 2024
GG Salon & Spa is located at 9063 Biscayne Blvd in Miami, Florida 33138. GG Salon & Spa can be contacted via phone at 305-759-9710 for pricing, hours and directions.
Contact Info
305-759-9710
Questions & Answers
Q What is the phone number for GG Salon & Spa?
A The phone number for GG Salon & Spa is: 305-759-9710.
Q Where is GG Salon & Spa located?
A GG Salon & Spa is located at 9063 Biscayne Blvd, Miami, FL 33138
Q What is the internet address for GG Salon & Spa?
A The website (URL) for GG Salon & Spa is: http://ggsalonspa.com/
Q What days are GG Salon & Spa open?
A GG Salon & Spa is open: Saturday: 9:00 AM - 6:00 PM Sunday: 10:00 AM - 4:00 PM Monday: Closed Tuesday: 9:00 AM - 6:00 PM Wednesday: 9:00 AM - 6:00 PM Thursday: 9:00 AM - 7:00 PM Friday: 9:00 AM - 6:00 PM
Q How is GG Salon & Spa rated?
A GG Salon & Spa has a 4.8 Star Rating from 154 reviewers.
Today I was at the salon asking if they had space to dye my hair and the girl who helped me was super rude, she treated me very poorly, as if I wasn't a client for them, and she told me that she didn't have space that if I wanted it. He would come tomorrow at 1 pm, but always with his displeased face. The girl at the reception definitely has zero customer service.
Business Response on GoogleApr 2nd, 2024
Hello Lida, As mentioned to your husband in the review above, we were genuinely disheartened to read about your recent experience at our salon, and we sincerely apologize for any inconvenience or discomfort you may have encountered. We are a small family business and all of our team’s priority is to be warm and friendly to our guests.We understand that you were disappointed, but we are very saddened by the decision to leave two one star reviews without giving us the opportunity to address your concerns directly. As your husband never came inside the salon with you to talk to us. It's important to note that we cannot guarantee availability for walk-in appointments due to our salon's appointment-based system and we truly apologize we did not have time to accept a walk-in this morning. We deeply regret any inconvenience this may have caused.Furthermore, we'd like to clarify that while we appreciate feedback from all our clients, it's disheartening to see a review from someone who didn't personally experience our salons service. Nonetheless, we take every comment seriously and are dedicated to using them constructively to improve our services.Should you choose to visit us again, please don't hesitate to contact us directly to schedule an appointment at your convenience.Thank you for bringing your concerns to our attention. We're committed to learning from this experience and continuing to provide the best possible service to all our valued clients.
Laura Felipe Valle on Google
Carol Clark on Google
My appointment was easy to book and then I was warmly welcomed with professional friendliness. My facial was incredibly relaxing. Gigi has the best energy! My haircut looks and feels great!
Business Response on GoogleApr 2nd, 2024
Hi Carol, thank you so much for taking the time to leave this sweet review, it means so much to us! We are so glad you love the facial by GG and you were happy with your haircut. Hope to see you soon!
Homa Houtan on Google
Adrian Garcia on Google
The week before, my wife went to this salon to get her hair colored, they were busy and they told her that she had two options, the first was to schedule an appointment and leave the card information (which we don't agree with) and in case of Not going they would charge you, second time going this week. Today at 9:00 am after going to the gym I accompanied my wife to this room as instructed and the service of the lady at the reception was terrible, she always had a displeased face when serving my wife , he told you, you didn't make an appointment, we can't attend to it, if you want, come tomorrow at 1:30 pm and that's it. I don't know why some establishments in Miami have such terrible service and attention to customers, if the money for expenses and profits comes from the customers themselves, damaging the image of all businesses in general, for all this I do not recommend this place for you. have bad times thanks to bad attention
Business Response on GoogleApr 3rd, 2024
Hello Adrian, We're truly disheartened to read about your recent experience with us, and we sincerely apologize for any inconvenience caused. As a family-owned business, we take great pride in delivering exceptional service and are known to creating a welcoming and warm environment for all our clients. It’s very sad to us that you actually didn’t come into our salon this morning only your wife did requesting to get her hair done at that exact moment, however both you and your wife left two separate one star reviews without actually experiencing the service at our location. Nevertheless, we appreciate your feedback and will always work on improving our service. Our salon operates primarily by appointment to ensure that each client receives personalized attention and the highest quality service. This approach helps us manage our schedule effectively and minimize wait times for our clients.Regarding the request for card information when scheduling appointments, we do this to minimize no-shows and ensuring the availability of our services to all our clients. The card is only charged in the event of a no-show, or late cancellation as outlined in our policy.We regret any miscommunication that may have occurred during your recent visit as our first shift receptionist does not speak perfect Spanish, I believe the disconnection may have been a language barrier. Our team strives to provide excellent customer service to every individual who walks through our doors, and we're disappointed to learn that we fell short of your expectations. Please feel free to reach out to us directly at [email protected], if you would like to discuss your experience further or schedule an appointment at your convenience.Thank you