SLS LUX Brickell Hotel & Residences

Dear: Dwaine,We're thrilled to hear that you enjoyed the stunning views at SLS LUX Brickell! Thank you so much for taking the time to share your positive experience and awarding us with a 5-star rating. We take great pride in providing our guests with unforgettable moments, and it's wonderful to know that our panoramic vistas added to your enjoyment. Should you find yourself back in the area, we look forward to welcoming you again for another memorable stay.

Dear Cekito,Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you enjoyed your stay at SLS Lux Brickell. Providing exceptional experiences for our guests is our top priority, and it's fantastic to know that we hit the mark for you.Our team works tirelessly to ensure that every aspect of your stay is nothing short of extraordinary, from the luxurious accommodations to the attentive service. We hope to have the pleasure of welcoming you back to SLS Lux Brickell in the near future. Until then, safe travels and warm regards!

Dear Nicola,
We are deeply sorry to hear about your disappointing experience at SLS Lux Brickell. We sincerely apologize for any inconvenience you faced during your stay. Your feedback is extremely valuable to us, and we will take immediate action to address the areas for improvement you have pointed out. We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with the exceptional experience you deserve.

Dear R I,Thank you immensely for taking the time to share your fantastic five-star review of your recent stay at SLS Lux Brickell. We are absolutely delighted to hear that you had such a wonderful experience with us.It brings us immense joy to know that every aspect of your stay exceeded your expectations and that you thoroughly enjoyed the luxurious amenities, impeccable service, and attention to detail that we strive to provide to all our guests.Your glowing feedback serves as a tremendous source of motivation for our team as we continually endeavor to create unforgettable experiences for our valued guests. We are truly grateful for your patronage and for choosing SLS Lux Brickell as your destination.We cannot wait to welcome you back for another outstanding stay in the near future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.

Dear Lloyd,We are deeply disappointed to learn about the unsatisfactory experience you encountered during your recent stay at SLS Lux Brickell. Please accept our sincerest apologies for the lapses in service and cleanliness that you have described.The behavior of our valet team and the condition of your room are completely unacceptable and do not reflect the high standards of service and quality that we strive to uphold. We understand the importance of a smooth arrival and a clean, comfortable accommodation, and we regret that we fell short in delivering on these fronts.Rest assured, your feedback has been shared with the relevant teams for immediate action and improvement. We will be conducting a thorough review of our valet procedures and housekeeping protocols to prevent similar issues from occurring in the future.We understand that your experience has left a negative impression, but we sincerely hope that you will consider giving us another chance to redeem ourselves and provide you with the exceptional stay that you rightfully deserve. Once again, please accept our heartfelt apologies for the inconveniences you experienced. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future.