Allied Van Lines

Mar 6th, 2024

Mar 1st, 2024

This move started out encouraging. From scheduling I thought we had made the right decision. But, the bid was grossly underestimated. Oh, I jumped ahead. Our contacts at Coleman, Tania and Samantha, were very nice and informative. The walkthrough took six hours for our property. It was done via FaceTime, first problem, this gave us a false sense of security. Packing day arrived! We were so proud we had packed approximately 347 boxes on our own. Jared, came to pack us and he was alone. We asked him if he was alone. He said yes, he had this. Jared was good to his word. He was a machine. He was encouraging and enthusiastic. We appreciated Jared greatly. At this point we were starting to question if the company knew how big this move was. Im an optimist, so I was hopeful. By day two we knew it had been underestimated. Jared needed help. Two packers came and they arrived at 11ish. The pair packed about five boxes and left at two in order to miss traffic. They were useless. The movers showed up and only had one truck. Side note: we had a 6000+ sq. ft. house, a 700 sq. ft. out building, and a 2400 sq. ft. barn. 18 years of life. Huge move!! And the driver Tony was showing concern about space on the truck. We moved forward. By day three it was obviously becoming an issue. Jared worked harder, and still smiled. Apologized for the obvious underestimation of the size of the job. Tania, who bid the job, was brought down to see the error and help. She was lost and overwhelmed, and apologetic. Tony was getting more anxious with space and I had become frustrated with the disorganization of the details. We move on. The one day pack took three extra days. Jared had to get more and more supplies because of the underestimation. Loading was supposed to be three days. It was five. And then finding another truck in there. By the way, nothing has been broken in packed boxes. Thank you Jared!!! So now we are in the new location. They arrived on the 7th which was the final delivery day. It took six days to complete the offload. They had packed the trucks so poorly that pieces were being delivered broken. The crate, performed by a third party they hired, was supposed to be protecting our grandfather clock had been put together carelessly, and he drilled a long screw into our clock. So now for the list of broke items: A 100 yr old table was snapped in half. Our antique bed was broken. One of our new porch pieces had a leg broken off. Which Tony tried to glue and not tell us, my husband came up on the situation. It looks terrible and unsafe to sit in. But wait, theres more, an antique side board broken in two places. An antique wall coat and scarf hanger broken. An end table leg broken, which I came up on him glueing. Our elephant cabinet that has wooden carved elephant heads one was broken. Again, I had come up on Tony trying to fix it. So, I called Samantha. She listened to my rant and tears with patience and grace. She sent me a claim form, so now we have to spend all that time to get our pieces repaired. Or have someone tell me whether they will help or not. This has been a rough and stressful experience to say the least. Jared and Samantha have been fantastic. And I would have given them individually a five plus rating. The loaders and off loaders were hard working and very friendly. I have no complaints on them. They would also have five stars. Would I hire Coleman again? I dont think so. Only because of the third party people. Too confusing and no stream of who to talk to. Incompetent people and too many involved in handling my priceless treasures.
Dec 30th, 2023

I had a great experience from beginning to end. From Tania that gave me the initial quote and followed up, to the person coordinating my move, the actual movers that came to the house to pack everything to the final delivery. Everyone was professional and attentive. Ismael, the driver that delivered everything in Texas along with Lionel, they did a great job, were personable and careful with everything. I can't recommend them enough. Thank you for everything!
Dec 20th, 2023

The pick up went well although the guys didnt take the shelves or doors off my entertainment unit and the way everything was recorded made it difficult to reconcile on the other end. In arrival the way the truck was packed was atrocious. Things were leaning, fragile boxes under heavy boxes. Boxes upside down even tho there were arrows indicating up. Items brought in upside down. Many boxes crushed/damaged. Bookcase was all scratched and dented despite being wrapped in blankets. Looks like it was just dragged across the floor. The doors on my entertainment unit dont shut properly and they put a small hole in the wall at the top of the stairs. They didnt have enough runners to cover the floor or the brand new carpet. Surprised there wasnt more damaged. Happy that it only took a week to get my stuff.
Dec 20th, 2023