Truist

If I need to use the safe deposit box it takes at least 20 minutes just to get to it,as if the teller is busy you have to wait.
Jun 25th, 2023

When I went the other day for an officer Bank statement to bring my brother over, I was told by a middle aged Mexican / American man that the paper I was requesting ( a simple statement with three requirements) was not able to be processed quickly and that it took four to five weeks because it had to be sent out to immigration (a total lie on his part, its a simple bank statement that takes at most a day) instead, I went to a different Truist and received the required statement in about a day. No questions asked. So, why was this man whos supposed to help me lying to me about the whole process? Why was he trying to get me to not do the statement? Because he doesnt want to do his job, thats why. The application I needed it for has a deadline of four weeks, how unfortunate it would have been if I hadnt gotten my statement the intended date and had listened to that man. The manager tried apologizing to me, but I will say, do not go to this Truist, go to another one. If you want to get the papers you want, go to another one and dont waste your time here, they will just lie to you to try and not do the work. If you are Spanish, Cuban, Haitian, nicaraguan and Venezuelan or anything else that is not a Mexican dont come to this branch you will be discriminated and lie to
Apr 20th, 2023

Always slow lines inside and out. EOM Im transferring back to Wells Fargo.
Apr 4th, 2023

They have the slowest lines at their drive thru. Tellers are very nice its just the wait time is horrible. Slowest bank I've ever been to.
Sep 7th, 2022

Well, I guess they are starting to get a handle on it; no glitches this week! Was Suntrust for many years, recently merged with another bank. Since then every time I go to pay my account they have a problem trying to determine what kind of account it is even though I have the invoice attached. Where are all the experienced people?
Jul 20th, 2022