T-Mobile Authorized Retailer

Worst service ever! I walked in and it was if the associate was annoyed that needed to help a customer. Employee was on phone when I walked in, so I interrupted his conversation. Super unhelpful and didnt provide any options to assist with my request:
Mar 31st, 2024

Sebastian is an excellent manager. Handles himself like an expert and give great advice. Wonderful business man
Mar 13th, 2024

I basically just stood in this store for almost 50 mins without service and barely any acknowledgement. After being there just standing around, the manager decided to finally get up from the table and come tell me that it was going to take another 10-15 mins. I said ok after waiting another 25 mins, I decided to leave and of course still no acknowledgement. What a waste of my time as a future potential customer. I will seek service somewhere else. Your store manager and assistant manager hugely lack customer service skills and personalities. Obviously if this store has traffic you need more employees and ones that know how to treat customers. Disappointing!
Feb 7th, 2024

This store scammed me - specifically Sebastian, who I believe was the manager on duty. I was on vacation in FL and needed an inexpensive phone temporarily until I could get my iPhone fixed. Instead of just selling me their cheapest phone, which would have a 2-week return policy, Sebastian sold me (non-refundable) prepaid plans "because it comes with a free phone". He assured me that I would still be able to return the phone, so that was a straight up lie. I ended up going to another T-Mobile store (in Boston) and they confirmed that I could not return the phone because of the way it was sold to me, and they were shocked by what this store did, calling it "borderline fraud". They also said that the way it was rung up, they don't think this is the first time he has done this. They said that Sebastian did this to receive more commission by selling me prepaid plans I don't need, instead of just selling me the phone I needed, because that wouldn't make him as much $. I believe they are investigating this issue further so it doesn't happen to anyone else. This store can't keep getting away with this scam.
Dec 21st, 2023

This is the spot to go. Came in with a bill question and Kevin answered all my questions! Kevin even lowered my bill and got me tablets!! So excited to try out the home internet as well. Definitely recommend this T-Mobile and ask for Kevin!!
Dec 3rd, 2023