JD Sports

I bought a pair of shoes online for my son in Christmas and when he tried them on, they did not fit. We went to the JD sports store at Coastland Mall and the guy did not want to accept them because he said the shoes had been worn. He even called the manager but the manager said exactly the same in a very bad way. The customer service at this store is awful. I contacted Finish Line over the phone and I was able to return the shoes with a label they sent me.
Jan 26th, 2024

Bought my daughter a pair of shoes for Christmas. I bought a half size bigger because they didnt have the size I needed at the time. They told me at the time of sale that if they dont fit I could return them for the correct size if they have it or they could order the correct size for me. On Christmas Day my daughter opened the shoes and tried them on right away. Walked across are home floor and said they fit a little big. She took them off and put them in the box. When I went to swap out the sizes they told they could not accept them because she tried them on and walked on our floors with them. I told them that is ridiculous and wanted to see a manager. Another guy came out and said the same thing. Any other shoe store would have took them back. I will no longer do business with JD. My daughter did the same thing at home with trying to shoes on as she wouldve done trying to shoes on at the store. Heres a photo of the shoes they would not accept.
Dec 17th, 2023

Jul 28th, 2023

Jul 14th, 2023

Have you ever gone to a shoe store where your children arent allowed to try both shoes on at the same time? What kind of dumb policy is this? I will never buy anything from this store that automatically assumes everyone is a thief.
Dec 22nd, 2022