PNC Bank

Jan 1st, 2024

This branch stinks. I came here last week because my debit card was physically broken, and I needed a replacement. I quit carrying credit cards. I was informed that I would need 2 forms of ID. I handed the teller my driver's license and professional license, and got the debit card. I go to use the debit card and the chip doesn't work. I called customer service and they said they would mail one but I could continue to swipe the current one. However the representative closed the account instead of leaving open. I went back in today to get change and a little bit of cash out of my account. Jo-Ann informed me that I needed two forms of ID. I presented my license and my professional ID. She said my professional ID wouldn't work. I guess they have quit recognizing public service for the New Year. I handed her the debit card that has been deactivated and she tells me that she can't use it because it is deactivated. I mean it was attached to the account. You can look into my account and tell me that it was attached but deactivated, but are being difficult. She told me that I could go to the car and get a copy of my registration if I didn't have another credit card. I informed her that it isn't worth it. Why get registration and lose spot in line for a few dollars? However, this location is also out of my way and there are no branches near me, so will probably look at other banking options, one that is competent, and actually recognizes me.
Dec 31st, 2023

Nov 28th, 2023

I have been with for years. I love it.
Oct 29th, 2023

Went yesterday to my primary location and yes the customer service at the drve-thru was not the best. Plus why must they announce how much money you are withdrawing so everybody in the car with you knows your business? Smh
Jul 6th, 2023