Multiple Sclerosis Comprehensive Care Center of Central Florida

I have been a patient here since my diagnosis, i see Debbie the nurse practitioner and i love her. I feel terrible writing this review because i love her so much but The reason for my 2 stars has nothing to due with her. Its due to the fact that i can never get a hold of someone or a call back anymore this is my second time spread out by months that i tried reaching out to them about concerns with my MS and i never receive a call back. Ive gone through so many call centers that have transferred me to them, I've called their office, I've left one message as asked in the automated response and I’ve waited 24 hours and nothing. This is a unpredictable disease and new things pop up all the time i shouldn’t have to hunt down my doctors office the way i have to with this office to get confirmation that what I'm feeling is normal or if i should go to the hospital. After almost 5 years of being a patient here Im seriously considering starting my search for a new neurologist.
Aug 20th, 2021

May 30th, 2021

If their office can’t even simply answer a telephone call for new patient I definitely don’t want to give them my business. You get a runaround on the automatic system and when you get to the new appointment it’s sends you to a voicemail that doesn’t even record voicemails because the mailbox is full. So it’s been a bad experience from the beginning. If you’re a new patient don’t even waste your time!
May 16th, 2021

Social distancing was used
Feb 20th, 2021

Jan 17th, 2021