Bella Pools
![Bella Pools](/show_image.php?zc=2&w=250&src=/images/image-system/no-image.png)
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2707 E Jefferson St
Orlando, FL 32803 - 407-296-9969
Hours
Chamber Rating
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Genesis Castillo
Oct 12th, 2018 -
yaser mussa
Feb 7th, 2018 -
Juan Suarez
Jan 9th, 2018 -
Jose Torre
Jan 3rd, 2018 -
Heather Landers
Jul 10th, 2018
Contact Info
- 407-296-9969
Questions & Answers
Q What is the phone number for Bella Pools?
A The phone number for Bella Pools is: 407-296-9969.
Q Where is Bella Pools located?
A Bella Pools is located at 2707 E Jefferson St, Orlando, FL 32803
Q What days are Bella Pools open?
A Bella Pools is open:
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Q How is Bella Pools rated?
A Bella Pools has a 4.2 Star Rating from 19 reviewers.
Hours
Ratings and Reviews
Bella Pools
Overall Rating
Overall Rating
( 19 Reviews )![](/images/review-avatar-3.jpg)
Genesis Castillo on Google
![](/images/review-avatar-3.jpg)
yaser mussa on Google
![](/images/review-avatar-4.jpg)
Juan Suarez on Google
![](/images/review-avatar-1.jpg)
Jose Torre on Google
![](/images/review-avatar-2.jpg)
Heather Landers on Google
After sending that email on the 15th we still didn't hear back from you by email or by phone. I waited and then left a voicemail on December 21 asking you to call me back because I hadn't heard anything, and at this point it was a good week past when we were supposed to be seeing the first draft of the design. I heard back his associate, Michael on December 22. He said that he assumed I had been aware that Jason's dad had passed away and he had traveled to Tennessee for the funeral. I asked him where we were on the design process since I had expected to see a design the week before and he said that he had computer problems and so his portion of the project was not complete since his laptop had been in the shop. However he said that he would be working on it in the next few days over Christmas weekend and that Jason should be back from your trip by Wednesday, December 27. I told him that I was sympathetic to your family crisis, but that I was frustrated that nothing had been communicated to us about the status for the past 2 weeks. Knowing that Jason were supposed to be home by December 26, we has still heard nothing by January 8. We called Jason that night and found that they still had no designs ready to send to us. During the phone conversation Jason never fully owned up to their errors, but instead said he was disappointed that we weren't more understanding of his family situation. We expressed that we were sympathetic, but did not want to continue to do business with someone we couldn't communicate with. We asked for our $750 deposit back since we had received nothing and asked to part ways. He became explosive on the phone, said that he couldn't believe we wanted him to do all of this design work for free. Then he said he wasn't even going to make a lot of money on our pool anyways, and abruptly said that we would get our money back....then hung up on us. I sent him an email that night summarizing the situation and formally asking for a refund. We received nothing. Instead, 10 days later he sent us a 3D rendering of a pool that wasn't even directly in line with what we had asked for at our last meeting and never addressed that we wanted to part ways and not do business. I emailed again reminding him that I wanted a refund and never heard back from him again.
Apparently some things have changed in Bella Pools' business dealings since our friends did business with them and unless they change back, can not recommend them to anyone. We felt like our experience was full of excuses and empty promises.
Overall Rating
Overall Rating
( 19 Reviews )Write a Review
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