American Airlines Priority - TPA

My daughter got on a plane and taxi'd to runway when they turned around and made them get off. They cancelled the flight and she's been stuck at the airport for 12 hours. This girl has a lot of anxiety and was trying to get to Idaho to see her Nana before she passes. No one had any sympathy for her. They refused to find her a flight on another airline and did not compensate her for losing an ENTIRE day with her Nana. I will never fly American again.
Apr 28th, 2024

Fast no waiting
Oct 27th, 2023

Feb 10th, 2023

Very good and safe
Nov 27th, 2022

On the 26th when we got there they were overbooked. We stayed on the balcony talking to someone trying to get us different flights and even the flights they were trying to put us on were delayed and we would've gotten to our destination a whole day later. My daughter and I both have Brazilian citizenship. My daughter is 17 so she is still a minor and on AA's site, it said very clearly that minors did not need to provide a covid test. They then held us there for at least another hour. Then they offered to only give me a flight and not my daughter. Once I said I would not be doing that one of the men behind the counter guaranteed me that the miles I used to purchase this trip would be returned to me. Then I received an email saying I had to call AA. Ever since then I have been redirected countless times and I have still not received my refund and I am very upset. We want new trip to Brazil or our miles back to Smile. Thank you Ana P
Feb 21st, 2023