Green's Environmental Services

Thank so much for the good words. It is very valuable for us when a customer is very cooperative and attentive to the details and advice we give him. Educating our customer is our favorite part of our business. Your understanding of the service done and how your system functions is also our mission

it is very much appreciated to hear from you.We thrive every day to do our best to service our customers.Thank you for being our customer and for posting a review

Your good words are very appreciated.Thank you for posting a review

Thank you so much for your business and for posting a review.We will share it with our hard working team

First, we want to precise that we never met you and we never did work for you.It seems you are posting a review for a friend or boyfriend and based on hearsays' and not on facts and you don't own the property either.After reading your review , we are sorry if there were some misunderstandings in the process and the requirements for a permit application with the owner. We came to check the property with the owner's presence ,and not you ,and we did a site evaluation. We emailed a quote to that owner the same day but it did not sign or email it back approved. We can not apply for a permit unless the owner signs the contract that also mentions "we approve the job to be done". After 5 weeks ,the owner ,Jeff Hughes called us to know a status about the work needed and we mentioned at that time that we never got a signed contract to get the job done. Frustrated,he then emailed it signed January 24th without the down payment required. Regardless,we prepared the application for the permit and we saw that we did not have a tank certification and that the tank needed to be replaced .We called him february 1st and we mentioned that issue.Just know that the permit requires 8 pages to be completed , including a site plan of the property that had to be drawn as none was provided.It takes a few days to assemble and get all the paperwork needed and the process is very time consuming. Due to the type of soil and location for the new tank , it took us 2 days to get a price for the material and to get the revised quote emailed.Some materials are back ordered as inventory is low in our industry.We sent him the revised quote february 5th but he never replied to our email or send it back signed. It seems to us he was repeating the same event of first quote ignoring to sign it.As mentioned, we can not apply for a permit without the signed contact unless he applies for his own.Today, we forwarded him the emailed quote sent on the 5th as proof but he completely ignored it again . We will add again that he never sent any down payment either as it is well mentioned on the quotes ,no fine print . For any work to be done, we need to have a complete file like any legitimate business . To make issue more factual, we NEVER forgot to send the permit application like you mentioned as we never had a complete signed contract with the down payment . Actually, if the owner or you decided for him to get another contractor today , it is because he never sent the down payment required or you would have mentioned it in your review for a refund.We must also precise on the very important fact that our research about the property needed for the permit also showed that there is a lien for $12500 for a roof installed by Total roofing in 2021 and was never paid for .Now you can understand why the down payment was important and the fact we needed the paperwork signed.We are sorry to have to give these details but you did not give us any choice. We actually felt bullied and pressured to get any work done with the owner knowledge of the missing down payment and signed revised contract.We wish you the best for your future endeavors.We want to mention that we did not do any work on the property in regard to your complaint. It is about time that google only allows reviews to be posted when work has been performed. We have been servicing central Florida for over 35 years and we are always pleased to help and educate the community about their septic system needs. We also know the importance of a signed contract and the consequences when the paperwork is not properly performed.