GameStop

Feb 15th, 2024

Feb 12th, 2024

Called about trade. Brought system in and employee said everything good but u need hdmi so I had to run home. 2nd attempt and same employee hits me with refurb fee cause controller has paint design on it. Why couldn't ya tell me before. Didn't wanna make 3rd attempt so paid the 15buck difference and won't come back
Jan 26th, 2024

Best GameStop I've been to since moving to the area. Employee had an actual brain and focused on what would make me happy. Will come back despite it being rather far from me and multiple closer locations.
Jan 21st, 2024

my journey began by trading in 2 games for in store credit. the cashier gave me $29 on an in store credit card, and then let me know that he didnt have super mario wonder in stock. ok, kind of annoying that he didnt tell me that until AFTER i traded in my games, but no biggie. so who has it? he looks in his system and finds a few stores that have it. so can he just call them and have them hold it for me until i get there? no. he explains that either theyre super busy, or theyre phones are down. the phones are down? ok thats kinda weird and doesnt seem normal for a massive retail chain. this isnt the post office here, this is a publicly traded company. ok so my only options are to drive to the stores that he claims have the game. theres no guarantee theyll actually have it when i get there, but i have no choice anymore because i already traded in my games for in store credit, which means im pot committed to buying the game at gamestop. so i drive to the first store, but they dont have it. i drive to the 2nd store, but they dont have it. so what gives? the cashier at the 2nd store says oh yeah, our inventory system doesnt really update and reflect availability accurately, so you really have to call ahead and have them hold it for you before you drive there. unfortunately, thats not an option because the stores im calling wont pick up the phone. ok so finally i get through to this store on University blvd in Winter Park. the cashier says he has it in stock! and hes going to hold it for me until i get there. i start to give him my name and information so he can hold the product for me - but he cuts me off and says nah its ok man ill remember you, i gotchu. ok? that makes me a little nervous, but hes the gamestop guy - he knows what hes doing, hes sold a game or 2. so i start driving to this store its an hour away in bad traffic, so its a pretty annoying drive but hey ive got no other options because i absolutely have to use the in-store credit. so i finally get to the store, and the cashier says she doesnt have it anymore. she says they shipped it away. WHAT?! i explain that thats not possible, because i literally just called like an hour and 15 minutes ago and had them hold it for me. theres only two cashiers there, so i ask which one said hed hold it for me? neither of them answer. so i ask again with a little more urgency and pressure. the 2nd cashier confesses oh yeah i was the one that said id hold it for you. but that was like an hour ago so i didnt think you were coming. he didnt think i was coming. he. didnt. think. i. was. coming. because it took me an hour. this one sentence has continued to befuddle me and shake my faith in the general competence of human thought.
Jan 1st, 2024