Sixty11th Luxury Midtown Apartments

The concierge men are very rude and no sense of urgency at all for guest
Apr 5th, 2024

Been here ~1.5 yrs, been a great experience so far.
Dec 14th, 2023

My partner and I recently toured 66 11th Apartments. Chad Daniel was the Resident Specialist who handled all of our emails and phone calls... There were a fair amount as we had alot of questions!! He always responded promptly and very professionally with a nice add-on of personnality. We were very impressed with the his customer service as well as the property. Very beautiful grounds and apartments. HIGHLY RECOMMEND! We ended up moving into a sister property managemnet building of the one we live now, but had that not worked out we would have for certain called 66 11th Street our new home.
Oct 31st, 2023

I am adjusting my initial 5-star review for Sixty11th to a 2-star rating. While there were positive aspects(community and concierges) , the bad overturned the good. 1. **Transfer Oversight:** - My sister's unit was mistakenly placed under my name, and resolving this oversight took an unexpectedly lengthy period, causing inconvenience. 2. **Communication Challenges:** - Despite making three attempts to contact Jose, the leasing agent, regarding a move-out checklist and inspection date, there was no response. Instead, I received notification from Jacob about charges for alleged carpet stains, despite taking preventive measures such as steam cleaning. I attached the pictures I took and the pictures he took with the circled stains. We talked to some other residents in the building and its a game the leasing office plays. A resident I spoke to did the same thing with me and they cleaned their carpets , and they were not charged because they talked to the leasing office which is also what I did. They have each others backs when there are complaints to justify everything. 3. **ESA information** I was told by the leasing office that my dog would be an ESA animal and because of that, I wouldnt have to pay the pet deposits and fees, however, this was never done. My concern is because we were friends with the leasing agent , things that shouldve been completed were not. 4. **Administrative Delays:** - The process of removing my access post-move took an extended duration, resulting in continued email notifications and delays in ceasing Amazon package notifications. 3 months later and Im still receiving emails from them. 5. **Leasing Office Responsiveness:** - Instances were observed where the leasing office claimed to be occupied, yet staff engagement in non-work-related activities was evident. Consistent follow-up was necessary to address concerns promptly. 6. **Amenity Functionality Issues:** - Elevator malfunctions and ongoing challenges with the gym's music system impacted the overall resident experience, with assurances of resolution not aligning with observed outcomes. PSA: I steam cleaned the carpets to where the stains were VERY minimal and they emailed back with the circles saying the stains were there so charged me 500$. This was exactly why I wanted to be present for the walkthrough but nobody emailed me back.
Mar 14th, 2024

Lived at this property for three years and items slowly degraded while we lived there. There were times when none of the elevators worked (had to use the stairs from the 18th floor). The pool was never cleaned, the grills were normally broken, referral bonuses will not be given (we had three referrals which weren't paid to us) and the management group did not care about the individual residents. When residents asked for reduced rent due to the elevator situation, they were evicted. The regular staff was great which is why I gave two stars, but Jason Collins is probably the worst management individual I've had the displeasure of working with as he will do what he can to not solve issues. Also, "resident" events will be communicated with little to no notice (48 hours before usually, but a week before at best). Thus, the "resident" events turned into being employee events. The location is great, but until the management company changes, do not rent here.
Feb 16th, 2024