U-Haul Neighborhood Dealer

What's hanging around outside the front door is a pretty good indicator of what you're going to get.
Aug 22nd, 2023

I made a reservation at Corner Grocery in Atlanta for a U-Haul. I arrived, couldnt access the truck. The owner called me and said the truck wasnt available. He said he would contact me when one was available. I ended up not getting a truck but i was still charged. To make matters worse, contacting customer support for U-Haul was pointless. They lie just to get you off the phone. I was charged for a truck o didnt receive. U-Haul cant refund me and the owner of the store lies as well. Its feeling like I was scammed. Im going to have to take legal action. Dont rent from Corner Grocery. They are not legitimate. The quality of service from U-Haul overall has declined. I received better, professional rental services from Budget.
May 11th, 2023

My reservation was for 8:30PM. I arrived in a Uber to find that I was at a small convenient store that looked sketchy (I wasnt familiar with the area, I only rented from this location due to availability). The guy who rents the trucks to you isnt on location and you have ask the clerk inside the location for the contact information for the guy to call him. During this experience, I had to call him 8 times and texted before I was able to speak with him. It was almost 40 mins before I could reach him. I was not the only customer trying to reach him either. I was also charged $0.99 per mile when the site and my reservation said that mileage would be $0.79 per mile. The truck also needed to be serviced as the engine light was on and the truck was missing its knob to control the headlights. U-Haul should reconsider allowing this guy to rent their vehicles as his customer service is poor.
Sep 12th, 2023