Tropical Smoothie Cafe

Best chipotle chicken flat bread ever!
Apr 9th, 2024

Sadly I sat at the drive order box for 10mins waiting for someone to take my order, I asked if they were having difficulties and was told no the just have other orders inside and online. So my family of 6 left. Service like this brings the Brand down and I will be reaching out to corporate. A 1 star review is not even deserved.
Apr 5th, 2024

Feb 16th, 2024

Healthy and great taste. Used to be a favorite of mine, but they keep raising their prices AND reducing portion sizes. their loyalty/rewards program could use a massive overhaul. better tasting smoothies than smoothie king and a much better value. UPDATE: 10min+ drive thru, and they took off the best menu item chicken caprese!
Feb 4th, 2024

1st off let me start by saying this place really disappointed me. I ordered a chicken wrap & my chicken was undercooked & cold. When I told the manager she seemed annoyed & said she can make it again but I had already been waiting almost an hr for everything else . I sat down & attempted to eat the other half of my wrap but that chicken was also raw & was even missing a topping I asked for. At this point I asked for another 1. I sat back down with my family & waited some more. I waited so long I got up to ask the manager how much longer & she became very rude & started raising her voice at me to the point where 2 employees were holding her back. I hope this store has cameras & can see her behavior because she clearly needs to learn proper customer service skills. She says she felt I was rude & I never once cursed or raised my voice at her. I was very calm but a bit upset. I never write reviews but, felt I was treated very poorly tonight & would like to warn other about this place . On top of this she claims she didn't know she charged me a tip I never agreed to which she then offered me a shake instead of refunding me the $. I would've tipped even more if the service provided was appropriate but , I will never come here again . I didn't ask for a full refund because apparently that's not an option at this place . There was a gentleman sitting down eating his food & told me he couldn't beleive her attitude. My husband was outside waiting for me & had to walk in to see what was happening since he saw her arguing with me through the glass windows.
Jan 3rd, 2024