Truist

They issued me a card lost in mail bank does not provide with temporary cards big negative i need my debit card now!! They failed to provide me with a debit card in a timely manor 2 star review..
Nov 24th, 2023

I went in excited to open a new business account to only be turned away. Had teller said all the banners are busy and you can come back tomorrow. It was 1pm and the bank closes at 5pm. In my years as a banker, I would never tell a customer that! I would set expectations and offer a drink or something and get their information. Never let business walk out the door.
Oct 2nd, 2023

The service was above and beyond what I expected!! Great staff and helped me with my original transaction and also a problem I was asking about. I would HIGHLY recommend this branch to friends and family! Thank you for knocking it out of the park, TRUIST!!
Aug 13th, 2023

Alex did a great job answering all of my questions and following up with me, I was impressed with her professionalism and customer service skills. Also appreciate that this branch was the first of 5 other branches I called that was actually able to answer the phone.
Feb 13th, 2023

Disappointed with Restroom Policy and Customer Service I recently had a frustrating experience at Truist that compelled me to leave this negative review. Upon entering the branch, I politely asked an employee if I could use the restroom. To my surprise, they responded by asking if I was conducting any business at the bank. I explained that I had an account with Truist and had just used their ATM. Despite my response, the employee refused to grant me access to the restroom. I even suggested withdrawing a token amount of $1 from my account, hoping that it would make me eligible to use the facilities. However, my request was met with a resounding "No" and no further explanation. I understand that policies exist to maintain security and privacy, but denying a basic human need like restroom access to a customer who has just used their services is highly disappointing. It left me feeling unwelcome and unvalued as a customer. I hope that Truist reevaluates its restroom policy and provides clearer guidelines to its employees regarding customer service. Basic amenities should be readily available to customers who have already engaged with the bank's services, regardless of the transaction amount. I expected better from Truist and hope that they take this feedback seriously in order to improve the overall customer experience.
May 22nd, 2023