Apple Mall of Georgia

Apr 6th, 2024

It's unfortunate that employees who speak Spanish are politely asked and all three of them today at different times are so grotesque, I have tried to buy an iPhone 15 pro Max on three occasions and the service is terrible, they don't even say good morning , at once he tells you. Wait there, they don't even let you ask if they can serve you after they are with the customer, it's always the same in this store in the Georgia Mall, they hire for the sake of hiring without giving the employees a course in good manners. I'm upset because I'm not here to ask for anything as a gift.
Mar 29th, 2024

Mar 28th, 2024

Great apple service
Mar 26th, 2024

DO NOT go to Apple at Mall of Georgia if you're from a non-English-speaking background, or use Google Fi; they will NOT help you. Sadly, yesterday I woke up to my iPhone 13 Pro not turning on (less than 3 years of use). I headed to Apple where the staff told me it had a good battery and was in perfect shape, but the brain of the phone died. When I asked why, the staff told me that they did not know, but it could be fixed for $600+tax or replaced, which was already upsetting enough. Today, I decided to get a new phone, and my dad came with me for moral support. I decided on an iPhone 15 with 256GB, a charger, and monthly AppleCare. The total came up to $1012.87, and a Spanish speaker helped us out since it is easier for us that way. When it was time to transfer the information or restore the backup to my new phone, they took us to a different person to help us (who did not speak Spanish). The Spanish speaker asked me which carrier I had, and I responded with Google Fi, to which the non-Spanish speaker said, 'ugh, that is a problem.' This person basically told us to figure it out on our own because it was our problem. 20-30 minutes passed, and my dad and I had no idea what to do, and no one was willing to help us, although we were trying our best. We abruptly left when another member of Apple came to the person that was 'helping us' and asked what the problem was. She said, 'They have Google Fi. I told them to call Google Fi, but they are texting with them. They are never going to figure it out.' For a little context, my dad and I were speaking Spanish, and the lady thought we were not able to understand her. I closed the box of my brand new iPhone and said, 'Well, we'll figure it out at home; we are leaving.' They were left in shock that we actually did speak English. If you need a new phone or any type of Apple device, get it online and use the internet to figure out how to turn it on and make it work at home. That would be of better help than the Apple staff at the Mall of Georgia, and less hurtful too. I got my phone ready in less than 20 minutes at home, but before that sadly I spent 30 minutes at the Apple Store feeling bad about myself.
Apr 9th, 2024