COACH

Mar 12th, 2024

Had a great experience with Mauricio, all of the associates were very polite and attentive. He knew all the prices when I asked for each bag, very patient and kind
Mar 9th, 2024

Jan 21st, 2024

This store has really gone down in terms of service. There use to be a guy that ran this store and he was really nice as were the associates. Now there is a lady running the store which fine but she is really rude and does not provide an experience one would hope to receive in an luxury environment. I shop at both retail and outlet Coach stores and she made me feel really inferior for purchasing anything that was outlet. She was really rude, had a condescending attitude and gossiped with other associates. Her service level is that of a McDonald's. Also, under old management I use to purchase bags with no pressure to Monogram them - now under new management they always pressure you to monogram (so that the product would be final sale). They judge you and stereotype you. It's really sad what this place has become. I wouldn't recommend this location at all. Order online and save yourself the trouble. The 1 star is for cleanliness otherwise this place would get 0 stars smh. Fire the store manager and recruit better people.
Jan 7th, 2024

My partner and I walked in to either repair or replace a briefcase of his that had a broken zipper. We had to wait for one associate to finish a conversation with her friend while the other associate glanced at us and walked to the back. The older associate we always seem to see when we go there was extremely condescending when asked about repair services, to the point we didnt even want to consider purchasing from this location. Weve never had a bad experience at any other Coach, it just seems to be these two women.
Jan 6th, 2024