Fairfield Inn & Suites by Marriott Atlanta Buford/Mall of Georgia

Kimberly Nicole Miller _{on Google}

Mar 31st, 2024

Dont go to this hotel and expect them to look out for their guest with empathy!!! I booked a room with this hotel and had an unexpected death in my family. I notified hotel after my reservation due to being there for my family at the time. So when I notified them that Monday after they reassured me they could refund my money! Then I was sent to customer care which then would take another 7 days possibly to let me know a decision. So I receive an email stating they left it up to the hotel itself whether I be refunded or not and also after requesting the obituary of my uncle, which I send them, only to get told they cant refund my one night stay. Never did they offer regards to my family. They could have at least offered a nights stay at another Fairfield Marriott location but no NOTHING! Worst Custer service ever
Noteworthy details: Dont waste time or money here!!!

WildSanta Cates _{on Google}

Mar 31st, 2024

Great Place....
Great Rooms ... (overlooking the Miniature
televisions)
Great Staff .....
Great Location .... Interstate, Shopping,
RESTAURANTS!!

Angela _{on Google}

Mar 31st, 2024

Great experience!

Kyle Yost _{on Google}

Feb 17th, 2024

Checked in Friday around 5pm, set our bags down in room #225 and came back @ 930pm. I travel a lot and always check mattresses for issues. I checked them at this time and found bedbugs, i showed picture to staff at front who immediately got manger. Staff gave me room #123 to check into. I check this rooms mattresses and found them filthy. I told them to just check us out we'll find another hotel. At this time the manager came back from "checking" room #225. She said the pictures (date/time stamped with video @ 934pm) were from another hotel and that there was no problem with their mattresses. She then haughtily informed me there would be no refund. There was no working with us regarding the issue, no apology, no serious review of the situation. Just a quick dismissal of anything regarding the issue. This qualifies as one of the most irresponsible, reckless and completely rude experiences i've had with any hotel ever. Bedbugs aren't necessarily dangerous but they will cost thousands of dollars to eradicate from your homes should you get an infestation. This needs to be addressed and travelers warned. Date of stay Dec 1, 2023