Bio-One of West Atlanta

Every other time Ive used this location for anything other than simple Amazon returns, Ive had poor customer service. My most recent and will be my last visit was the worst experience Ive had there. I was trying to ship a eBay package with a USPS QR code label which the UPS store cannot read; I get it, 2 different systems. I then said I would print it out since that was an option via eBay and stepped to the side. Long story short, the woman, who I assume is the owner based on the experience others have had, was rude and combative when I plainly expressed that their cost to print a single sheet of paper was steep ($3). She continued with the rudeness and attitude, so I said I would go somewhere else to ship the box. By this point, she was so irate that even the young man working with her was telling her to calm down but she continued with smart remarks, even as I walked out the door. Ill gladly drive 10 minutes out of my way to another UPS location then use this one again.
Dec 23rd, 2022

This store consistently closes well before the posted hours. Not sure they really want to work.
May 10th, 2022

My favorite UPS Store! Mike is the best, & the reason I continue to return!
Mar 18th, 2022

I've been coming to this location roughly 3 times a month for the past 4 years. After seeing some other reviews, I really felt the need to leave one of my own. This place is great! It's always properly staffed (vs the one on 92 which is a mess) and they offer all the standard services. The team members are helpful, friendly, and professional. I've honestly never seen the staff be anything but courteous and efficient, even when the line is out the door. On the other hand, I've seen plenty of customers chew out the employees or just be plain rude over the most ridiculous stuff (Amazon returns coded to Kohls but brought to UPS, charging for printing services, not being able to ship a package without a complete address, etc.). If you don't have all day to wait around to ship a package and need a good UPS location, this is the one!
Nov 29th, 2022

Mailed an $1800 drone to be repaired. Unfortunately, I lost the receipt to the pre-paid shipping label. After months of trying to work with UPS corporate and the drone company, we were told by corporate to have someone verify it was dropped off at this store OR send in video footage just verifying that I was there. There was no footage to use and the owner refuses to acknowledge that I was there even though she is the one who helped me AND it shows in their system that it was scanned into their computer. Without her acknowledgment, we are out the $1800 + cost of a new drone that we use strictly for work. Initially, they were ok to work with and communicate with but since approximately $3,000 at this point is in play, we wanted to make sure we had exhausted every option. At this point they were visibly and verbally over me and I was then told by Beth that she cant squeeze blood out of a turnip. Then my situation was compared to a loaf of bread at Publix. Honestly, this place is a joke. Theyre rude, its not their problem or responsibility (which they actually said) and they couldnt care less about their customers. If you have anything of value, I HIGHLY suggest you use a different place to ship it. Because as theyve made clear, its not their problem.
Sep 29th, 2022