Piedmont Heart of Rockdale

Dr. Vanga is an exceptional doctor. He listened carefully and thoroughly and provided recommendations for appropriate treatments for my husband. I was so happy to have found such quality medical care. The folks at the front desk are a little unorganized but hopefully they will get the right staff in there to straighten things up.
Oct 25th, 2023

Horrible. They don't seem to know answers to any questions and outsource through the hospital which literally cost 20 times as much as other places. We went here expecting a lot and received nothing but to be rescheduled for everything and referred to other companies. All they have here is a useless doctor with the tools necessary to do anything. Waste of our time and money!!!! Should have updated this sooner, rather then 3 yrs later... We ended up using Atlanta heart Associates, 3333 Jodeco Rd Ste A, McDonough, GA 30253. They have everything in one place for a one stop experience. Lots of different departments and doctors. I would highly recommend them.
May 8th, 2023

Jul 4th, 2022

Man man manwhew! I am not sure what receptionist I am speaking with every time I call but it is the same one and she always has the WORST attitude! She will cut you off before you can even get your reasoning for calling out, she will refuse to switch you over to the nurse and try to answer the question herself. One time, she almost gave me the wrong information and caught herself before finally switching me over to the nurse. Maam, I knew you didnt know the answer because youre the RECEPTIONIST hence why I called to speak to a NURSE. Of course you didnt know the answer to my question. Secondly, the two doctors that Ive seen thus far have the worst attitudes. I had a male doctor that literally would not listen to me. He made up his mind what I didnt have, despite numerous doctors saying I did have it, and was so arrogant! The next doctor, who I ended up switching to due to a referral that she was good, had a horrible horrible attitude. She came in acting like she was so fed up with the day or with a previous patient. Maam this is our first encounter and this is how you are? She did not take anything I said seriously and did not answer any of my questions. She literally stayed with me for five mins before she was walking and talking out the door. I was literally talking to her the whole time basically begging at this point for help. Every time I told her something that happened to me or with a ER visit so she could assess me, she kept sighing and frowning. I had to keep apologizing for reiterating information to her from other visits so she would stop being so annoyed. She made me feel like my issues werent valid and that I was wasting her time. She was horribleee!!! I am soooo disappointed and I feel so defeated yall. I pray I get help before anything happens to me because so far, the Piedmont network, including the incompetent staff at the ER, have all been lazy and only looking forward to getting paid. I understand the demands of being a doctor but YOU picked this field, not me! The attitudes and carelessness is concerning and not called for! I really dont understand WHY?
Sep 15th, 2023

12/9/22 Piedmont's response to my review (see below) makes the point! I would call that a "non response." NO apology and they want me to go to their website to the "contact us" page and tell them what happened. First off, I explained in detail what happened by the lengthy review below. Second, the Piedmont "contact us" page gives this error message: "The page you are looking for has either moved or is no long available." Also, their website, in my opinion, is so self-serving, just like the response to this review. For me the bottom line is this: Spend MONEY on signage so patients don't have to get stressed out and have to resort to asking for directions from Piedmont employees taking them away from their jobs, like the nurse at the Heart Rehab facility. Seems that is part of her unwritten duties! __________________________ 12/8/22 Just finding this facility is enough to raise anyone's blood pressure! Be careful which side of Milstead Avenue you are on. With GPS I ended up at the "loading dock" of some facility, could not get turned around and had to BACK the car up to get out. Stopped at the Heart Rehab building and the nurse who came to the door told me this happens all the time for patients looking for Building A and she complained that no street numbers are shown on the buildings. This wonderful nurse gave me specific verbal instructions and I found my way. The clue was that when I got to the "loading dock" area I needed to look CLOSELY for a very small road to the right, turn there and then make a sharp left turn. There was the large parking lot for Building A. Yes! It was a rainy day and only a few parking spaces left because some were UNDER WATER. I parked and went into Building A looking for Suite 100, no doubt looking tired and confused. I was assisted by a very nice gentleman (security guard?) who started telling me how to go back outside and around the building, etc. etc. He then said that since it was raining he would take me the "back way" through the building to reach Suite 100. Another very helpful employee in this maze of medical facilities. Finally got there about 15 minutes late for my appointment and totally stressed out. Not good for a 74 year old women with high blood pressure. After this terrible experience I have complete disdain for anything PIEDMONT. In my opinion there was no excuse for this experience because all PIEDMONT has to do is put up signage to direct their patients. How much would that cost? I guess it would cut into their financial bottom line so why worry about the sick folks looking for medical help? However, I want to praise the two helpful employees who were kind enough to guide me to Building A, Suite 100. They were heroes to me!
Aug 7th, 2022