Piedmont Primary Care at Eastside Crossing

The reps in the front office, the customer service is excellent; the medical staff - for the most part good; lab tech's very good. As for THE doctor I do not have the time. My novel is shorter and it's much better. "Are you recording me?" Your point? So what if I had been?
Apr 3rd, 2023

Kimberly's swift and proactive approach to a medical condition enabled me to get a SWIFT diagnosis and appropriate treatment. Her demeanor and professionalism during and following the diagnosis was/has been phenomenal. Thank you Kimberly!
May 15th, 2022

5 star review to 1 star. Beware, they are up seller not medical professionals. I took my daughter for her wellness check up they added a hearing test that was not apart of the standard wellness visit so insurance does not cover it. Leaving me with a bill. There was never any concerns with her hearing, and she pasted her test as a baby. No reason for the test beside to add on a chargeable service. Office staff does not call you back and the answering service for Piedmont provide little to no customer service. I NEVER had this issue with any other medical providers I have taken my daughter to in the past 3 years. First and last time there.
Mar 24th, 2020

Poor customer service! Dr. Matthew Mote is very unprofessional, condescending and rude. There is no way that I would ever recommend anyone to see him for any type of office visit...complete waste of time and money.
Jun 9th, 2019

Disappointed. Its not easy getting time off at work, but when I do and I bring my baby, I get turned away because only 1 person is allowed. What in the world are people supposed to do if they have no babysitter because theyre working from home due to covid? This is extremely inconveniencing and I have not had any issues taking my children to their doctor appointments, dentist etc. You would think a video visit would be an option if Dr. Smith had seen me within the year, but nope. So inconveniencing. Not to mention I cant go to the doctor and address all of my health concerns in 1 visit. Theyre simply greedy and lost focus on actually being concerned of someones health. Ill find a Family Practice doctor who actually wants to help and not waste my time and money.
Jan 22nd, 2022