First Citizens Bank

Dec 8th, 2023

Aug 12th, 2023

Jul 15th, 2023

It is with great sorrow that I make this comment. Because I have been a client of First Citizens Bank for several years now. However, in recent times, it feels as though theyve lost respect for clients, who have entrusts them with the safety of their hard earned money. On March 27th, 2024, this institution, let Hertz withdraw $1,567.44 that wasnt owed to them, in any way, shape, form, or fashion. Sadly, this isnt the first time First Citizens Bank has allowed such a thing to happen with my account. I was renting from Hertz for the Uber program. I authorized them to take a weekly rental amount of $345. And this has been the routine for the past Six months, give or take. But, out of the blue, Hertz requested $1,567.44, and that didnt raise any red flags with anyone at First Citizens Bank. No one at this institution bothered, or cared enough to give me a call and inform me of a suspicious amount being charged to my card. I didnt even have this amount in my account, which put me at a negative $600 plus. And I was not able to pay my rent this month. Hackers, why bother stealing someones identity when banks will just hand over their clients money without hesitation? The funny thing about this, is that, First Citizens has all of my financial records. Therefore, they knew that I was not delinquent in any payments to Hertz. It took minutes for this institution to aid and abet Hertz in the theft of my money. However, theyre telling me that its going to take 7-10 business days for them to get my money back into my account and thats if everything goes well SMH Beautiful people, do what you want. But, in my opinion, this institution cant be trusted with the safety of your money.
Apr 4th, 2024

This is by far the worst branch the tellers and management are both VERY Rude. I would not recommend anyone opening an account with this location
Jul 11th, 2023