The Village Vets

I will never ever go back to this place ever again. they charged me $176. they didn't even do nothing, they looked at the dog, he was tired and wore out and then would not stand on his front legs and they wanted to put him to sleep without knowing the history of him, they are a bunch of murderers there. it turns out my dog was having seizures, they misdiagnosed my dog and they wanted to put him to sleep, I will have you reported by the ASPCA, I will make sure that you will never be back in business again. I will have your business investigated. I know all the all the right people
Mar 22nd, 2024

All I can say is I wish I would have read the reviews first!!!! If I could give a zero I would!!
Mar 15th, 2024

Wishing I would have read the reviews before coming here which seems to be a lot of peoples thoughts. To be completely honest Im writing this review while still waiting to be seen. I feel it is important to note that nobody should bring their pets here in a real life or death emergency. I brought my dog here for a gash he got under his eye. It needs to be cleaned and potentially stitched. I have now been here 3+ hours without being seen, nobody checking in with any updates, and when I poked my head out an hour ago they said I was next. When I got here they told me I was the third person to be seen but that the vet was stuck in traffic. Its Atlanta, how are we not all prepared for traffic? I understand there might be other emergencies that come in and if you only have one vet on shift. I do hope they take the more urgent emergencies back quickly. But at the bare minimum you could send someone in to update us. I have been to emergency vets in the past and they have always been able to update us on the time frame. I think the biggest issue is I can hear people laughing and chatting and ordering food outside the door. So I get there may only be one vet but CLEARLY there are other people who could come provide updates. Im staying because theyve already charged me $160 before even being seen and I highly doubt they would refund me that. Im sure the bill will only go up from here which I understand. From reading the owners responses to everyone (which I think are highly unprofessional too), they are very clearly a for profit organization. They stress that. I get they have to pay their employees and Im totally fine paying for these services but just wanted to note that the responses feel very unprofessional borderline rude. They dont seem to have any capability for ownership or accountability. Again if we are paying for a service ($160) before the service has even occurred, the least you can do is communicate with us. Updated after leaving: We were finally seen at about 3.5hrs in. They did not instill any kind of confidence and I felt pretty sick to my stomach the whole time. A tech took him from me to be seen by the vet, who didnt say much other than that. Then the vet comes in without him, and starts to explain to me what she wants to do. I ask lots of questions and it seemed like she was annoyed by me asking them. Im not a vet but Im asking these questions to try and understand the treatment. I agree to let them check his eye which honestly just felt like an extra charge because we were there for a cut under his eye. But she explained sometimes the cornea can be affected so alright thats fine. Latoya then brought me the costs sheet. It listed the eye check and medications. I asked many questions including what medications we would be doing? She was so rude and stated that was for the vet to decide and she was very clearly annoyed with me asking questions. Sorry not sorry, when I am signing to pay for a bill and treatment plan, Id like a detailed explanation of what Im agreeing to, mostly to ensure I can get the accurate medications needed for treatment. I get youre busy but I think having some empathy for pet owners in stressful situations, simply asking questions is not too much to ask for. This really pissed me off and honestly made me sick to my stomach with worry about the level of care he was receiving. I have worked in customer service for 15+ years and know how draining it is but still I somehow manage to put on a happy face because that is part of my job. I never saw the vet again after this but Latoya brought him back to me eventually and said the eye was fine. Thats great but now I am still waiting and anxious about this document Ive signed and still not knowing what the plan for treatment is and not having it clearly explained. They brought me antibiotic drops, and I paid and left. I am posting this the next morning and still feeling like I need to take him to another vet for a second opinion today. Honestly, just trust the reviews and dont go here.
Apr 2nd, 2024

This week, our dog Naina started suffering a fever from cancer. She was painful and not very responsive. We rushed her in, where Village Vets admitted her for 24-hour care through the weekend. They were up front about the costs, the procedures, and unfortunately, the prognosis as well. I called a few times to check on her and they were always very kind and understanding. They were also prompt to call me with any updates as well. We mostly worked with Dr. Franco, Dr. Cotton, and Dr. Hand, as well as their technicians Brandon and William. All of them were so supportive, and we can't thank them enough for their care. Sadly, we did have to make the hard decision to let her pass as her condition was declining, and we didn't want her to suffer any longer. They let us spend as much time with her as we needed, and when the time came, Dr. Franco explained what would happen and next steps. Altogether, the experience was as pleasant as it could be. Keep doing what you're doing, and thank you for not giving up on Naina.
Mar 7th, 2024

Writing this on behalf of my partner who took our dog Seymour there this week - I could not come as I am very ill but she was keeping me updated of the situation step by step. Village Vets was my suggestion as they had treated another of my pets in the past and done very well with him. We had brought vet records for Seymour as he has been going through it recently and has a specialist appointment scheduled, but his condition worsened that evening and we were concerned. We told the doctor that we had his vet records - she did not even acknowledge this. We also told her our concerns, and they were not acknowledged. She stated that she thought he may be masking his symptoms because he was in an unfamiliar place - but did not do any testing to rule out our specific concerns (excessive thirst and urination, limping, shaking, pain) - and when we asked follow up questions about the physical exam she gave, they were also not acknowledged outside of "well he isn't showing these symptoms" - while not acknowledging the symptoms he *was* showing. At the same time, the vet techs very flippantly diagnosed him with a case of "ANR" or "acting not right", which apparently they found hilarious. My partner came home feeling ridiculous, like a hypochondriac, and like the vet thought she was a fool. The only reason I am giving 2 stars is because she did prescribe pain medication to "see if that helped". I'm not sure how you can see a dog in the ER and not run any tests at all, not review any of the medical records brought, and not acknowledge any of the owner's concerns - but it is very disappointing. I'm sure the practice will say none of this happened, and our concerns were acknowledged - but at the very least, we could have used some empathy and consideration.
Mar 3rd, 2024