OYO Hotel Decatur I-285 The Perimeter

Hi Shay Sims,Thank you for bringing this matter to our attention. We, Team OYO, apologize for the inconvenience you experienced during your stay. We understand that having cold water in the shower is not up to our usual standards and for this, we are truly sorry.We would like to assure you that we take your feedback seriously and we will be addressing this issue with our team immediately to ensure it doesn't happen again in the future. We value you as our guest and we always strive to provide the best possible service.If there is anything else we can assist you with or if you would like to discuss your concerns further, please feel free to reach out to our guest support team at [email protected]. They will be more than happy to assist you.Once again, we apologize for any inconvenience caused and hope to have the opportunity to serve you better in the future.Warm regards,Team OYO

Hi Christopher Dale,Thank you for sharing your feedback with us. We are really sorry to hear about the inconvenience you faced during your stay. This is certainly not the experience we wanted you to have.We apologize for the presence of roaches in your room. This is not acceptable, and we are taking immediate action to address this issue. Our housekeeping team will be conducting a thorough inspection of all our rooms to ensure a comfortable and pest-free environment for our guests.Regarding the power outage and the missing remote, we apologize for the inconvenience caused. Our maintenance team will investigate the power supply in your room and fix any underlying issues. Additionally, we'll make sure that all rooms have functional remotes to enhance our guests' experience.Please rest assured that we appreciate your feedback, and we will use it to improve our services further. We hope that you will give us another chance to provide you with a delightful stay in the future.If you require any further assistance, please feel free to reach out to our guest support team at [email protected]. They will be more than happy to assist you.Best regards,Team OYO

Hi wahid abouelseoud,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have faced during your stay. At OYO, we strive to provide our guests with a comfortable and enjoyable experience. We regret that the location and cleanliness of the room did not meet your expectations. This is certainly not the kind of experience we want our guests to have.We sincerely apologize for any unpleasant odors you encountered. We hold the hygiene and cleanliness of our rooms in high regard and will investigate this matter thoroughly to prevent such occurrences in the future.We understand your frustration and appreciate your decision to provide us with this valuable feedback. We are committed to continuously improving our services and ensuring that our guests have a pleasant stay with us.If you have any further concerns or require assistance, please feel free to reach out to us at [email protected]. Our team will be more than happy to assist you.Thank you for your understanding.Team OYO

Hi Nallagatla Sowjanya,Thank you for sharing your positive feedback about our room! We're glad to know that you had a great experience during your stay. If there's anything else we can assist you with or if you have any specific suggestions, please feel free to reach out to us at [email protected]. We appreciate your support and hope to welcome you back soon!Regards,Team OYO