Classic Collision

I recently had a vehicle repaired here and it was phenomenal all the way around. I had very bad suspension damage, and minor bumper damage. Tara took care of me each step of the way. Shes was updating me daily. I was amazed how my car came out with the extent of the accident that I was in, rendering my car un-driveable. I met with Tara and the mechanic (TJ I believe his name is) and personally thanked them for the repairs. I am so happy to have my car back and in the condition it was before my accident!!!
Mar 13th, 2024

Jo is amazing and very informative!
Mar 2nd, 2024

Friendly and professional
Feb 24th, 2024

Joshua, our service advisor, was always keeping us up to date!
Feb 18th, 2024

I had my bumper repaired at the Duluth location. It took 1 month to complete the work on my vechicle. When I finally got my car I was satisfied with the work , but and heres the BUT, my VSA light was on on my dashboard it wasn't on before I release the car to them. I figured well maybe it will switch off after I drive my car back and forth to work, or put some more air in my tires. That didn't help! After 1 week I went back to the shop in Duluth and explained the situation to them, they took my vechicle for 10 mins and told me it was fix give me back my keys and walk away. When I got in the car the light was still on on the dash. I couldn't believe the worker, she just lied to me. I went back in the office and ask to speak to the Estimator, I believe her name is Tara, well let me tell you about this young lady. Her whole demeanor was we only work on your bumper and this has notting to do with us. I respectfully told her I know what repairs you did, but all Im asking is that you use your scanner and clear the code so that the VSA lights can swicth off and I can get proper traction when driving, she them told me well your car is to old and our scanner cant work with your vechicle and its not clearing the code. To make matters even worse she then said to me (her words not mines) what is the significant's in the VSA light on or off? Isn't your car running? I look her dead in the eye because I really couldn't believe she said that to me as a paying customer. I was recommended by Acura Carland where I get my oil change every couple of months or so. They couldn't beleive her customer service was so poor as well. As I mention before the repair of my bumper was satisfactory to me but now I have to go and pay money somewhere else to have the problem corrected. Shame on Tara by putting a bad light on the brand name of Classic Collision repair shop by promoting bad customer experience!
Mar 7th, 2024