Roush's Delivery Services

Terrible and unpredictable customer service! Owner is very rude and had the nerve to tell me, "Don't order from online if you cannot be home to receive your item." They Do Not deliver past 3pm. I explained to them I can only get off at 4pm they refused to work with me. The owner even stated that "He can sign the delivery and leave" my $2700 package out on my front door and has done this before. Then due to unusual circumstances I was able to be home and he sends the delivery guy out by himself to deliver a package that says it takes 2 people to deliver. I had to help the delivery guy bring this awkward and heavy package into my home. I will never use this terrible business again.
Dec 20th, 2023

The customer service from this location is absolutely terrible. They pickup the phone and greet you like why are you calling us. I mean if you dislike your job or doing your job just quit or close your business. Treating people this way is no way to operator a business. I would certainly take your business in a different direction.
Oct 9th, 2022

Expecting a TV o be delivered. Very bad customer service. Escalated to AGS who contacted them to do the local delivery.
May 20th, 2022

I was delivering to this place, and they are not very nice especially the white guy in the office... They don't value your time at all... Don't come here before 10:00 a.m. for deliveries... Anyways came at 8:00 a.m. left 11:45... Almost 4 hours
Sep 26th, 2021

I had an order delivered today-a Hydrow, so a rather large order. The young man was extremely nice and I moved all that I was instructed to move. The man who did the actual deliveryWillie Harris, is what he told mewas extremely rude. There was plenty of room to move it to the space I made, as I was asked, and he said he wouldnt do it because he didnt want to be liable for scratching my porchalthough the item was already on the porch. The front door was completely blocked so I said to please move it to the space I had made for it. I went inside for a second to grab a tip, but as he and the young man were walking away, I could hear Willie talking about me in an extremely negative way, and that isnt a way to treat customers at all. I made the space I was asked to make, it fit perfectly, he didnt want to push it in, for whatever reason even though I said it was okay, not a problem. I also provided pictures of the delivery as well. I really hope this company does better in the future.
Dec 22nd, 2021