Verizon

Usually I get pretty good service from this Verizon. Not so much from Stevie today. Came in with a tech error on an Apple Watch when we continued in circles repeating the same steps I mentioned he quite literally just gave up told me I could wait for a manager in 30 minutes??? Didnt call for additional support to their corp offices didnt try to offer me another solution just welp you have to wait.
Mar 20th, 2024

Today Im giving Raven (General Manager), Jessenia, Todd, John, Gabriel and Bryan all five stars for their top tier customer service. Everyone was extremely knowledgeable, patient, kind and helpful. I would definitely recommend this location.
Jan 29th, 2024

Rea was fantastic today. What a pleasure to work with this staff and Rea showing her knowledge of the systems and going the extra mile as I was returning phones. Shout out to Rea and her staff, they made it a a fantastic experience today. So simple and courteous. Go work with this staff, you will be glad you did!
Jan 24th, 2024

Went to this store 3 times to receive help but I never got the help I needed. All I got was a guy named Colby ( MGR ) to give me the run around, lie about issues I needed addressed & to only never respond to my texts I sent to him. I have months of documentation to validate all this. I joined Verizon in 2015 during my final days in the military. I decided this company is full of incompetent people in person & over the phone. Therefore I became a T-Mobile customer as of yesterday.
Jan 19th, 2024

I went online to Verizon's website and set up new service for my family. They transferred all 3 phone numbers from T-mobile and got 3 new phones. It took 5 hours to finish during which Verizon's network crashed 4 times and I dealt with 3 different representatives. They sent the charge to my bank even. Then nothing happened 4 days later I went to this store to try and figure out what was going on because no one reachable by phone could figure it out. So the store finally after an hour admitted they couldn't figure it out either and nobody from 3 different departments they called on the phone at Verizon corporate could either. Then I called customer service again from the parking lot where someone finally said they thought it had been referred to fraud. At which case I told them I was a previous customer who was trying to come back they then put me on hold for half an hour then someone hung up on me. We waited until Tuesday and they finally reversed the charge and the money never went through after 6 days. Me and my family stayed with T-mobile I would advise anyone to look elsewhere most definitely for a business to not be able the process a contract and run our credit 3 times completely and then refer us to fraud send a charge to my bank and then eventually deny us service and it took an entire week from Thursday one week until the night of the following Tuesday to even figure out what they were doing, not to mention 6 customer service representative 2 supervisors a whole retail location and a fraud department, well I don't think I would trust them to even know how there treating there customers much less do it correctly!
Feb 13th, 2024