InTandem Promotions, Inc.

My company has been working with InTandem Promotions for the past 6 years and are very pleased with the level of service and quality of product offered. They have always gone above and beyond with providing a great experience which keeps us coming back. We consider them true partners that embody honesty and integrity which are core values of ours.
Oct 25th, 2022

We recently worked with Amber and the team at InTandem for several items for a non-profit client of ours to sell and to hand out as gifts. Amber worked with us on a variety of items and was so easy and professional to work with. When items were ready to ship, we received fantastic communication and they were also able to work with us on our tight deadline. THANK YOU InTandem, and we can't wait to work with you again soon! We especially love working with another woman-owned business! :)
Sep 20th, 2022

InTandem Promotions has been my promotional vendor of choice for longer than I can remember. I loved working with them so much that I became an employee!
Sep 17th, 2022

What an absolute horrible experience. Maybe the worse online ordering experience I've ever had. They handle all promotional items for our company and I ordered a light gray 1/4 zip pullover that was described as lightweight fleece. I get a notification that the item was placed on backorder. I reply that it is fine, I'm happy to wait. After about 2 months it finally arrives and it is charcoal gray in front and solid black in back. It was like they put two different garments together to make one shirt. Not only that, it was not fleece but a lightweight polyester material similar to Dri-Fit. This was categorized as a "custom order" so I could not return it for refund, but they would allow an exchange. They sent me an RA and I returned it. I was notified that it was received and they'd get it turned around to me in about 15 days. That was on July 15. Today is Sept. 22nd!!!! When I followed up many weeks later they could not find the replacement order!! So they had to process that order again. By the time that finally shipped out a few weeks later, the office address from my original order back in May had changed. So it was delivered to an old address and returned to sender after I was told they had updated the carrier. At this point I required a refund and didn't care whether I got the product anymore or not. Just refund my money and let's move on. Well as of today, I was just told that the item had been set to reship to the updated address and since I'll be receiving my order, they can not process a refund and I don't have the option of returning the product for a refund because again it was a "custom order". UPDATE-as I was writing this I received a call from the owner of the company about this situation and they will be refunding the charges and stopping/rerouting the shipment. So it only took 4 months and countless emails to determine that a refund should be given. And of course I can't have the item that I originally wanted.
Sep 17th, 2022

We ordered koozies, pens and hand sanitizer for a last minute convention we decided to attend. Sara ,Portia and the rest of the team went above and beyond to meet our needs. Shipping was super quick, customer service was excellent and product was very nice quality.. We will be ordering from them again. Thanks for a wonderful and easy process.
Jun 18th, 2022