Crawford, Merritt & Company

This is a nightmare CPA. I am so sorry to all the friends and colleagues I referred to her. I am I the process of obtaining all the evidence I need to submit a massive complaint with the board of accountancy and sue her all the damages her malpractice has cost me. To start with she will not follow up on the work that she has submitted for me. She submitted two amendments for 2019 taxes without any follow up and now refuses to follow up with her work again. She has been paid for these services and she will not do her professional duty. She also charged me 3k to do my ERC credits and refused to submit them again when the IRS rejected the filing due to an unauthorized signature. She gave me the forms and told me to file them myself. The reviews do not lie friends all these people are disgruntled and the only reviews that are positive here are people with her last name. She is unprofessional and unethical. Runaway she has worse reviews than a government agency. I will see her in court.
Feb 21st, 2024

Diana and team have been instrumental in guiding me through setting up my new business / LLC, all while guiding me through proper business strategies along the way. I have zero desire to be a financial expert and / or IRS mind reader......Diana and her team take all that guess work off my plate and devise simple, concise plans to guide me through it all.......all while making sure I'm maximizing benefits offered to me along the way. I cannot say enough for the team or quality of work I receive from them.
Dec 26th, 2023

AVOID THIS ACCOUNTANT AT ALL COSTS. It has been over a year since she supposedly filed a return, but never did. She NEVER answered our phone calls and their assistants never had any information. After consulting with the IRS, I realized that she NEVER filed the so called return, and we were really counting on those funds. I urge you. GO SOMEWHERE ELSE.
Oct 6th, 2023

Terrible communication. Almost impossible to get in touch with Diana. I received a letter from the IRS stating that my taxes were filed incorrectly several months after having Diana file them. I had to pay someone else to redo my taxes because she filed my business as an s-corp when really my business is a sole-proprietorship. When I asked her why she filed it as an s-corp when I had never filled out any paperwork or requested such, she simply stated that theres a box you can check. Theres a box you can check that says married too but if youre not married, dont check that box. Edited to add: as you can see by Dianas defensive, nonsensical and unprofessional response, this is how she reacted any time the mistakes she made were questioned. It was a mistake on her end selecting s-corp on my tax filings when I was not an s-corp, regardless of whether she THOUGHT that would be the best way to avoid paying more taxes. I could mark a lot of boxes to save money but that doesnt make it true. No, we havent interacted in over a year but the IRS sent me a letter that she had filed them incorrectly over a year later. Tax planning and advising is the core of our practice yet she was IMPOSSIBLE to get in touch with for any advice. In fact, she sent me the completed tax form to sign without ever speaking to me. When I saw errors (completely made up numbers for my write-offs like utilities/phone bill/etc.), I called over 15x and wasnt able to speak with her. I was then advised to schedule a phone call online (which she charges for) to which she did not answer at the scheduled time. I called the office multiple times only to reach a busy signal. 30 minutes AFTER our scheduled call, someone in the office answered and told me she had taken another call and that was the last one of the day. I demanded I receive a phone call that day as tax day was nearing and I had already scheduled said call. Diana finally called me, nearly an hour after our scheduled call and reacted just like she did to this review. Defensive, rude and unable to take accountability. Completely unprofessional business practice.
Jun 24th, 2023

Unfortunately, we cannot recommend Diana and her accounting firm due to their lack of communication and recent failure to file a tax form timely which resulted in a charge from the IRS of $840. Both my husband and I went to her office in person several times, called and emailed about a business form that needed to be filed and the standard response (when coming in-person) was that Diana was either in a meeting or on the phone but would get back to us about the filing. On one of the last visits I made to the office, I asked the front desk receptionist what was going on with the filing because I didn't want to pay any type of penalty for not filing it on time, since I had not received or heard anything from them. Her response was that Diana probably asked for an extension. Probably is not good enough when youre dealing with the IRS and someone elses businesses and money. That same day I finally got an email from someone at her office that said the form was ready to be filed and we just needed to sign it. There were errors on the form and misspellings. Now a month later we have received a $840 bill from the IRS for failure to file on time. Obviously the extension was not requestedAdditionally, when she had given us our personal taxes (which hopefully were filed on time) there was someone elses personal information attached to the back of our forms. Needless to say, look elsewhere for a CPA.
Jan 17th, 2023