Garden Center at The Home Depot

I love this Home Depot great experience every time I go and get ready for my project
Oct 3rd, 2022

I got a water hose,and a spray nosal
Nov 11th, 2020

The employees here were so good, to me and my three granddaughters, we had been looking at a particular tree for weeks, they were just so giving of themselves, trying to help get my granddaughters their perfect tree. Merry, blessed holiday Christmas to you and yours. Kind Regards Janet Adams
Jun 30th, 2018

Helped by India in appliances, very professional and informative, I purchased washer,dryer, and a refrigerator. She exhibited what excellent customer service should look. She is definitely an asset to Home Depot. Thanks India, you are a Jewel. Mr & Mrs J
Oct 19th, 2017

Horrible Horrible Horrible customer service in the garden center. Went there today around 12:30pm to get landscaping blocks for a home project. I loaded over 20 of the big cement blocks by myself all while at least 3 male staff were in the vacinity doing nothing. One of the men literally walked by the aisle at least 3 times. I was pouring sweat as I loaded the blocks onto the flatbed. Upon finishing, I began trying to push the cart, but it was extremely heavy. Luckily I was able to maneuver it almost to the cash register in the garden center, but that is when I became extremely pissed. I stopped and thought why would you buy from a business where no customer service is extended. The associates showed absolutely NO concern in assisting me while I darn near sweated to death loading the cement blocks onto the cart. So I left it there and headed directly to the service desk to ask to speak to a store manager. The store manager on site who was responsible for the garden center didn't show an ounce of interest to speak to me. Instead of coming over when an associate advised I had a complaint he simply stared across the counter at me with a rude non welcoming look. Almost in tears from my frustration I headed for the door because I couldn't believe what I was experiencing. A very nice associate whose name I didn't get stopped and advised she phoned the Assistant Store Manager to speak with me and that she was on her way. While I waited she extended a sincere apology, gave me a hug and a bottle of water. I was truly appalled!!! In speaking with Angela the Assistant Store Manager I advised the poor customer service I experienced was shameful. I've spent tons of money in that start since I moved into my new home; everything from a lawn mower, weed eater, grill, paint for my deck, shovels, plants, lightening etc. The associates just linger around in the garden center, don't make eye contact in fear you may ask for help. But it was clear why the associates act that way because the Store Manager over that area customer service was just as equally piss poor and enough to make me just leave the items there. I told Angela I never have these issues when I go to Lowe's. Maybe Home Depot needs to reach out to them and model there customer service. Better yet, I have in-depth corporate training experience and would be more than happy to train your staff on the fundamentals of customer service. This truly has turned me off, today your organization showed me how ONLY my dollar is valued, but not me as a customer. Angela offered to give a discount on the items for the inconvenience, while appreciated I declined! I wasn't looking for a discount, just satisfactory customer service which is severely lacking at this location. Also suggest management spend a little more time walking the floors and observing. Note: Attached is a photo of the cement blocks I loaded while the male associates casually walked by, offering no assistance.
Jan 18th, 2018