Ann Sullivan - State Farm Insurance Agent

Xiomi Medina _{on Google}

Mar 17th, 2024

Save yourself a headache and just go with a different insurance. Staff is unhelpful. I was quoted one price and every month my payment has been different. Some months as much as $100 more. I have had multiple issues with state farm that I have never had with other insurers.
Within the first 60 days of starting my policy, my car was damaged by another driver and I filed a claim with the other drivers insurance. Nothing to do with state farm, yet they tried to cancel my policy then made me jump through hoops to stop them from canceling. The staff at Ann Sullivan made it seem like there was nothing they could do. I had to call state farm and a rep had to call them to walk them through it.
Fast forward a year, my daughter totaled her car. State farm declared it a total loss 2 months ago yet they never removed the car from my policy. The staff is telling me that the customer has to call to cancel. Why? Why would I want to keep insuring vehicle that I no longer have? Now they are saying I can't remove my daughter from my policy even if she's not driving anymore. I expressed to LeAnn how unsatisfied I've been with state farm and that I would be looking into leaving state farm entirely and she provided not one ounce of customer service. Customer retention is obviously not a priority with this agency. I will gladly take my business elsewhere

Annie Young _{on Google}

Feb 9th, 2024

Always very helpful. Transferred my insurance from NC in 2016 when I moved here. Been with State Farm over 30 yrs.

Drs. Hess _{on Google}

Jan 31st, 2024

Weve worked with Ann for years and she is awesome!

steve mcmullen _{on Google}

Jan 25th, 2024

Very helpful extremely friendly and as they advertise I feel Im in good hands with All State

Chandler Cook _{on Google}

Jan 16th, 2024

Extremely satisfied with their performance and service! Highly recommend!