TownePlace Suites by Marriott Newnan

Staff really bent over backwards to successfully make us happy. Convenient to lots of shopping and resturants. Rooms: Looked new and extremely clean . Somewhat small but well laid out. Safety: Very nice neighborhood.
Apr 3rd, 2024

In a world where Customer Service is no longer a commodity Its absolutely wonderful to find it consistently at Marriott Thank you so much Camille, Heather and Patrick, these 3+ the entire staff made my stay perfect #LifeTimeMarriott Rooms: Room was perfect and clean. I love the new color palette of TownePlace Suites. Safety: Traveling alone, this trip I felt very secure Walkability: Theres a new complex close to the hotel where their shops, bookstores and jewelry Very nice Food & drinks: The staff told me about all of the foods around the hotel plus the trolley
Mar 26th, 2024

Mar 4th, 2024

Staff very pleasant and accommodating!! Thank you for the red rose and candy left in my room on Valentines Day
Mar 4th, 2024

We checked in, set our stuff down and drove 30 minutes away to eat dinner in Senoia. As we walked off the elevator from dinner the people in the room next to us opened their door to air out their room from an apparent fish fry. The smell instantly seeped in under our door. I am asthmatic and cant handle smoke or smells. We called the front desk to get a room change, they informed us they couldnt do that but offered to spray Lysol, or suggested we could open the door, how does that help asthma??? We asked if we could get a refund so we could go to a different hotel, but according to management weve been here too long. They didnt want us to switch rooms because theyd have to clean two. The great part is during the call to the front desk I walked in the bathroom and found hair in the bathtub. I had to clean the bathtub with hand sanitizing wipes that I happened to have in my purse, so to say we left the room cleaner than when we walked in is an understatement. The only thing theyll find left in our room is the wipe I used in the trash can with the black hair from the bathtub. They did eventually move us to a king size room because my husband showed them on the app that he knew they had the room because we could book it there. We are now in the king size room, the bed in the bag for the couch was left with dirty sheets and the shower handle is broken The two elevators- inspection certificate expired in 2022 and one of them is out of order. I cant stand when companies/management get so greedy they dont care about guests health.
Mar 1st, 2024