U-Haul Moving & Storage at Jimmy Carter

I pre setup my pick and still had to go inside for the keys. I waited I line wasting 30 minutes when that was 30 minutes could have been spent driving the U-Haul to the needed location. I received the wrong vehicle and was told in order to put me in the correct vehicle they would have to cancel my reservation and start over. I told them no. I was scheduled to be done at 2 pm. When I realized @1-1:30 I wasnt going to make in time I called the support center I was told I was going to be charged an extra $20 for being late of the return and its up to the manager on duty if they would charge me if I was 15-20 minutes late or 30. I tired to get transferred to the store and talk to somebody. Nobody answered so I call the support team again. I was told I wouldnt be charged for coming back @2:30. I was told two different information from two different people and cant even contact the location Im renting from. Never again.
Mar 30th, 2024

Brian and Noel were wonderful in assisting me in getting a truck. Then replacing a flat tire on my vehicle when I returned. I will come here every time I need a truck. The personnel are wonderful with great personalities.
Mar 30th, 2024

Perfect customer service and vehicle
Mar 26th, 2024

Feb 15th, 2024

What they started me with. What I returned with and they charged me $85 for gas. Will def be disputing these charges. Never had a problem with U-Haul but def wont be using them again. A helper outside this place said they are known for overcharging for gas.
Jan 31st, 2024