Carl Black Buick GMC

Donna Thomas Kara Just wanna let everyone know to bring your car to Carl black Roswell. Been coming here for 6 years and wouldnt take it any other place. They fix my car right every time. Donna at the front desk is great. Thomas in service always listens and takes good care of me. And Kara in back office took great care of my truck needs always. Just wanted to let everyone know how great these people are here
Apr 7th, 2024

My service experience was first class. Thomas Bell helped me to resolve an issue with making an appointment and went above and beyond to explain the recommended part replacements and get the repairs done much faster than expected. I will continue to have my GMC service performed at Carl Black.
Mar 31st, 2024

Thomas Bell dropped the ball. If you have a groupon they don't take you seriously. If a service was not performed on my vehicle that I paid for, I should be made aware of it! Not only did I Feel like he considered me a waste of time but he nonchalantly told me my vehicle was ready, while walking away from me! Just rude. I have two services left. Definitely will ask for someone else if I go back.
Mar 26th, 2024

Ryan was very helpful drove with us to make sure our new Yukon would fit in our garage. Went out of his way to make sure we were taken care of, and our needs were met. If youre coming here to buy a car ask for Ryan.
Mar 20th, 2024

I took my 3500 in for service work today and the customer service is terrible. There were atleast 8 people at desk working and only 2 other customers. No one would look up from their computer and seem at all interested in helping me. After standing in front of a gentleman for several minutes he finally looked up at me and asked what I wanted like I was bothering him that I was there. After trying to tell him what was going on with my truck all he could do was treat me rudely like I was bothering him that I was there. The gentlemans entire demeanor was one of contempt that I dare bother him while he was doing whatever he was doing on his computer. The gentleman acted like he could care less if I left my truck to be worked on or not. After being treated like I was wasting his time for several minutes while I was simply trying to describe what was going on with my truck I finally gave up and left and went to John Megal in Dawsonville where I was greeted with a much different experience. The people at John Megal actually acted interested in my business and wanted to know how they could help. This is the 2nd time in maybe 4 trips I have been to Carl Black and treated like it was a bother for me to try to do business with them. I was looking to buy several more trucks for my business but I will be sure to never bother Carl Black again.
Mar 27th, 2024