Family Orthodontics - Roswell

So happy with this location and beyond grateful for their willingness to fit us in when we faced scheduling snafus of a different location.
Feb 3rd, 2024

I had an appointment at 10am, I arrived at 8:50am due to my error thinking my son's appointment was at 9am. They did not bring my son back until 10:26am, (left after 11am) I was told they were short staff; which should have been communicated when I checked in a hour early. If long waits times aren't a problem, poor communication, and your child is not in school or have activities then this is a great location. They have no concept of TIME!
Dec 13th, 2023

Never use them. Customer service is poor. They will give a recommendation, but never submit the recommendation. Plus, you never get to talk with people in their office on the phone. Just a call center. They arent about treating and helping customers more about covering themselves to make a profit.
Nov 19th, 2023

The staff is great, but they are only open 2 days a week (Monday and Wednesday). You will NEVER get taken back to your appointment on time unless you're one of the first people in the mornings (7:30 am). Sometimes you're waiting 45 minutes before they take you back. Had I known this, I would have gone to a different Ortho that was open all week. Again, great people, they just don't schedule properly. They overbook their people because they are only open 2 days a week. A lot of the time you can't even find a place to sit in the waiting room. For emergency visits, you may have to go to another location.
Nov 7th, 2023

Jan 12th, 2023