James Partlowe American Family Insurance

Hey Takis! Thanks so much for the glowing review! We're thrilled to hear you had a great experience with our team. We are dedicated to protecting your dreams, and we would be grateful if you considered referring people to us.

We are thankful for your feedback, Patricio! We understand that our business is about people. That's why we look for staff who care about customer service. Everyone at the James Partlowe American Family Insurance is devoted to protecting your dreams. It was an honor to serve you, please refer others to us so we can do the same for them.

Dear Mr. Sylvia,Thank you for taking the time to provide feedback on your recent interaction with our sales manager, D. We deeply value customer feedback and aim to address any concerns promptly and professionally.We are sorry to hear that your experience with D was unsatisfactory. However, it is important to note that our team members are committed to delivering excellent customer service while upholding company policies. In this case, D was simply following the necessary protocol by informing you about an outstanding balance with Progressive Insurance before proceeding with the insurance coverage for your vehicle.We understand that discussing financial matters can be sensitive, but it is crucial for us to ensure that all financial obligations are met in order to provide comprehensive coverage to our customers. While we apologize if the information was unexpected or inconvenient, our aim is to act in the best interests of our customers and to maintain transparency throughout the insurance process.We would like to emphasize that our team members should always be treated with respect and courtesy. Inappropriate language and rudeness towards our staff members are not tolerated under any circumstances. We kindly request that all future interactions maintain a professional tone and mutual respect.We appreciate your understanding and encourage you to reach out to us if you have any further questions or concerns. We remain committed to providing exceptional customer service and look forward to assisting you with your insurance needs.Kind regards,The Partlowe Agency

Thank you Kelsey for giving us such high marks. We work diligently to deliver the best possible insurance products and service in Sandy Springs. Our goal is to provide customers with superior products that exceed their expectations, and we're glad you enjoyed your experience with us. At James Partlowe American Family Insurance, we believe everyone's dream is worth protecting, and we find it important to review insurance annually, we'll be in touch.