Chamber of Commerce

      Customized Insurance Brokers

      ( 28 Reviews )

      Customized Insurance Brokers
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      Hours

      Tuesday:
      8:00 AM - 5:00 PM
      Wednesday:
      8:00 AM - 5:00 PM
      Thursday:
      8:00 AM - 5:00 PM
      Friday:
      8:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.8 - (28 reviews)
      26
      1
      0
      0
      1
      Read Our 28 Reviews

      Chamber Rating

      4.8 - (28 reviews)
      26
      1
      0
      0
      1
      › ‹
      • Pamela McDonald

        I was recommended to Ronell and She was very knowledgeable and gave great service. I've already recommended Her to other. She saved me from another increase ..and gave me what I needed.
        Oct 21st, 2023

      • Christopher Proulx

        Tom and Ronelle were awesome, I was with American Family for about 10 years and their rates just keep increasing so I decided to search around and glad I did because I was able to save a couple thousand with my homeowners and 3 autos...and a teenage driver.
        Aug 17th, 2023

      • John White

        Working with Tom to switch my homeowner and auto insurance was totally painless. He answered all of my questions and got me great rates. Nice to have someone you can trust!
        Mar 27th, 2023

      • Marcia brown

        Representative was very knowledgeable . She took the time to explain everything in detail.
        Sep 10th, 2022

      • Reginald Glover

        One of your employees Renell Hart gave me a quote with intellidrive included without telling me. I found out by noticing my policy went up $50. And it's not even about the amount, the fact that she omitted pertinent information is where shes at fault. Then when i called to inquire she stated "I quote everyone with intellidrive". I responded with, well can i have the choice of accepting intellidrive? And of course she had no response accpet for ill have my manager call you back. This is a classic example of bait and switch in every shape.form and fashion. So is this common practice for your employees to say whatever it takes to get the sale? Do all your employess lie to get the sale? This is very unethical practicing. And to think, i kept getting emails about having my rate reduced. When i called and inquired about it, noone ever returned my call. If I had the time, id take her to court for that $50 increase no matter how much the attorney fees cost. YOU HAVE TO TELL THE CUSTOMER WHAT THIER PAYING FOR!!!!!!! OMMITTING INFORMATION IS LYING!!!!!
        Oct 1st, 2023

      Read Our 28 Reviews

      About
      Customized Insurance Brokers

      Customized Insurance Brokers is located at 140 Howell Rd Ste. C-3 in Tyrone, Georgia 30290. Customized Insurance Brokers can be contacted via phone at 770-755-1775 for pricing, hours and directions.

      Contact Info

      •   770-755-1775

      Questions & Answers

      Q What is the phone number for Customized Insurance Brokers?

      A The phone number for Customized Insurance Brokers is: 770-755-1775.

      Q Where is Customized Insurance Brokers located?

      A Customized Insurance Brokers is located at 140 Howell Rd Ste. C-3, Tyrone, GA 30290

      Q What is the internet address for Customized Insurance Brokers?

      A The website (URL) for Customized Insurance Brokers is: http://www.cibinsure.com/

      Q What days are Customized Insurance Brokers open?

      A Customized Insurance Brokers is open:
      Tuesday: 8:00 AM - 5:00 PM
      Wednesday: 8:00 AM - 5:00 PM
      Thursday: 8:00 AM - 5:00 PM
      Friday: 8:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:00 AM - 5:00 PM

      Q How is Customized Insurance Brokers rated?

      A Customized Insurance Brokers has a 4.8 Star Rating from 28 reviewers.

      Hours

      Tuesday:
      8:00 AM - 5:00 PM
      Wednesday:
      8:00 AM - 5:00 PM
      Thursday:
      8:00 AM - 5:00 PM
      Friday:
      8:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:00 PM

      Related Categories

      Ratings and Reviews
      Customized Insurance Brokers

      Overall Rating

      Overall Rating
      ( 28 Reviews )
      26
      1
      0
      0
      1
      Write a Review

      Pamela McDonald on Google

      image I was recommended to Ronell and She was very knowledgeable and gave great service. I've already recommended Her to other. She saved me from another increase ..and gave me what I needed.

      Business Response on Google Oct 22nd, 2023
      Pamela, thank you so much for your kind words. We are glad we were able to service your insurance needs and we are looking forward to helping you for years to come.

      Christopher Proulx on Google

      image Tom and Ronelle were awesome, I was with American Family for about 10 years and their rates just keep increasing so I decided to search around and glad I did because I was able to save a couple thousand with my homeowners and 3 autos...and a teenage driver.

      Business Response on Google Aug 22nd, 2023
      Christopher, thank you for your review. We are delighted to have you as a client.

      John White on Google

      image Working with Tom to switch my homeowner and auto insurance was totally painless. He answered all of my questions and got me great rates. Nice to have someone you can trust!

      Business Response on Google Nov 26th, 2022
      John, we are glad to have you as a client.

      Marcia brown on Google

      image Representative was very knowledgeable . She took the time to explain everything in detail.

      Business Response on Google Mar 7th, 2023
      Marcia, thank you for your kind words. We are glad we were able to help.

      Reginald Glover on Google

      image One of your employees Renell Hart gave me a quote with intellidrive included without telling me. I found out by noticing my policy went up $50. And it's not even about the amount, the fact that she omitted pertinent information is where shes at fault. Then when i called to inquire she stated "I quote everyone with intellidrive". I responded with, well can i have the choice of accepting intellidrive? And of course she had no response accpet for ill have my manager call you back. This is a classic example of bait and switch in every shape.form and fashion. So is this common practice for your employees to say whatever it takes to get the sale? Do all your employess lie to get the sale? This is very unethical practicing. And to think, i kept getting emails about having my rate reduced. When i called and inquired about it, noone ever returned my call. If I had the time, id take her to court for that $50 increase no matter how much the attorney fees cost. YOU HAVE TO TELL THE CUSTOMER WHAT THIER PAYING FOR!!!!!!! OMMITTING INFORMATION IS LYING!!!!!

      Business Response on Google Sep 12th, 2023
      Reginald, thank you for sharing your concerns regarding the addition of IntelliDrive to your policy. We take customer feedback seriously and appreciate the opportunity to address your comments.We apologize for any confusion regarding the inclusion of IntelliDrive. However, we would like to clarify that notifications about the IntelliDrive addition were communicated to you through text messages, US Mail, and emails directly from Travelers. It is our standard practice to ensure clients are informed of any changes to their policy terms. In your specific case, we contacted Travelers and verified that you were notified directly from them and you still had a choice of declining the Intellidrive which would have put you back to the normal rate. In our records, it is indicated that the information about IntelliDrive was included in the policy documents provided to you. Even if you were not verbally told, immediately after binding your policy, you received a text message prompting you to download the app. If you had concerns, they should have been made then. Additionally, Intellidrive is a participation program with a 45-day free look period while taking advantage of a 15% discount. It is not a disadvantage to the client unless the client ignores all of the communication sent to them directly from Travelers. You decided to ignore all of the communication, so you do not qualify to take advantage of the discount, that is the reason that it was removed. Sincerely, Customized Insurance Brokers
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      Overall Rating

      Overall Rating
      ( 28 Reviews )
      26
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