Head Games the Salon

Horrible customer service to my fiance. Rude, unprofessional, entitled owner who doesn't value her customer concerns in a respectful manner.
May 31st, 2023

These people took my money for a consultation but I did not speak with a person. I got an email saying thanks you can now book your appointment. You charge 25 dollars for that? They have the long list of demands that you must check off before your appointment. They don't seem friendly at all nor do they return phone calls. I called and someone picked up and hung up. Customer service is more important to me and feeling comfortable with the person that will do my hair is a must. You shouldn't demand so much nor handle your customers this way. Try being more friendlier. And after looking at the reviews and the way the owner speaks, I'm thankful God didn't allow me to make the appointment. She seems just aS unprofessional as I suspected. No business will prosper this way. Take a customers complaints serious rather than argue back with them. It shows no class nor appreciation for your customers and people who care to spend money there. Your business is nothing without the customers. Look at how unprofessional and pathetic she is. Lady who do you think would want to come to your salon after this. I'm not concerned that you couldn't service me. I never set the appointment remember. You dont return calls. Your long list of demands show the attitude you have towards your customers. Your responses to cristism and your customer complaints shows your character alone. Noone would because there are many salons around and yours isn't the only choice. Dont you know that? I don't know you nor have to lie about my experience crazy! I'm not bored when I work and have a family and life just like these other people. People aren't complaining for nothing. Be careful how you treat people. I wouldn't dare want you to touch my head! I would rather make the drive because I'm particular about who does my hair anyway and don't just settle for any unprofessional fool. So yes,I will continue going to Macon or anywhere else other than you! Good day!
May 30th, 2023

I have been a client at this salon for years now. The service is ALWAYS timely, professional, and inviting. The stylist is impeccable with her skills, talent, and styling of healthy hair. I highly recommend this salon!!
Nov 25th, 2022

Very unprofessional, which explains why there are a few negative reviews out of 24 total. Instead of running to dispute what someone is saying and accusing them of lying, step up your game and provide customer service. You got on here to write all that, but failed to reach out and communicate with customers. Yes, I'm glad I never made it to your seat either with your poor customer service. And No, my money was not refunded!!!
Nov 14th, 2022

Services: Haircut, Hairstyling
Sep 30th, 2022