OH MY GRILL - Aiea

Look at your answers and write additional notes. The Clover system also prints the orderer's name on the receipt. There is no need to write it down by hand. I'll let your staff know where my name appears again on my next visit. ==================================================== I was disappointed with the response of an inexperienced young employee. She insisted that i didn't tell her that the order was an online order. I definitely said that I ordered with clover. It's an online order. And I told her the first name, but only the last name was handwritten on your receipt. I have told you many times that the name is printed on the receipt. But you don't look at the name of the receipt, you seem to write it down by hand. I had a bad experience in the evening due to the ignorant employee.
Mar 30th, 2024

Cherie made a mistake on my daughters order over the phone. Chili Cheese fries and BLT sandwich. When I came to pick up and pay for order Cherie handed me the order. I brought my daughter the order and she said this is not what I ordered. I did not ask for milk tea, I ordered a BLT and a Chili CHEESE fries, however it was only Chili fries. I went back to OH My Grill and spoke to the girl that assisted me the 1st time (Cherie) and I ask her name which she refused to give me. I handed her the drink and asked her what will she do with it, her response was someone here will drink it, I can't give it to you. Which I never asked for. She then went on to say she never got an order for Chili cheese fries and BLT sandwich. It's funny because when 1st got there and I said I'm picking up an order she asked for the phone number ,which I gave her and she pulled up my daughters number and order. I came back asked her to correct the order which was a BLT sandwich not a Milk Tea. She then went on to say well Milk Tea and BLT sound the same. My response was they both end with T. I was not at all appreciating her snarky remarks and rudeness. I asked for a manager and she said we don't have one. Who do I call about this situation and she said no one and walked away. I asked for her name which she never gave me. One couple walked out as they heard the conversation and said we're not eating here that girl is mean and has bad customer service. Another person came to bring me the BLT sandwich and cheese for the chili fries that had no cheese on it and I asked him for the girls name which he said was Cherie. I hope nobody else ever has to deal with a bad personality like this. She put the R in rude!! It astonished me when she said someone here will drink the Milk tea drink that I returned. I said that is not okay to say to me. Hope she dumped it instead, that would be the right thing to do.
Mar 6th, 2024

Exceeded my expectations in just about every way. Had the ny steak special, a mad decent meal for $10. Coffee was fine. Excellent service, good food, right price, and it's actually comfortable and inviting inside. Good work
Mar 5th, 2024

They said the fried chicken was gonna take longer than the others but it was right after the others had their plate. Gelato for appetizers is good
Mar 1st, 2024

Mar 1st, 2024