HomeStreet Bank

Been here for the last 15 years with no problems. They even reimbursed me for the twenty dollars short from the ATM outside.
Nov 18th, 2022

Homestreet Bank is the best! I had accounts with many other banks throughout the years and no can compare the to Homestreet bank. They understand and will go as far as they can to care for our banking needs. Our personal name is important to us and that's why they always greet us with it. No can beat that personal, Ohana touch. I get more to say but better you go and experience the 5 star service yourself. Chee Huuu!! Have a good day everyone!!
May 6th, 2022

Inconvenience.  Over 20 miles to the nearest atm which is only at each of 3 branches  other wise you have to pay a fee to use a different banks atm every day you need to do banking.
Nov 13th, 2021

I've been banking here for years and over time I've met and worked with nearly all of the managers and staff at every Oahu branch. Every person that has helped me has been so accommodating and kind, they've gotten to know me and my needs and welcome me by name whenever I stop by, just like family. I never feel rushed and can comfortably ask questions about my banking needs knowing I'm going to receive well thought out expertise. It's rare to find a bank that you can be a part of that doesn't treat you like just another transaction and HomeStreet Bank makes me feel like my business matters. Because of this, my parents also started banking with HomeStreet and have also had a really great experience! It's also so convenient to have so many available branches when I visit the mainland!
May 5th, 2022

Homestreet is the WORST bank in Hawai'i and the entire US.  Mona Choy, VP of the Hawai'i region (a title she doesn't deserve), is one of the most unprofessional and oppressive people I have ever had the misfortune of dealing with.  Dismissive and rude, she withheld her supervisor's information (full name, phone number and email address) and refused to call me back for nearly half a year.  Yes, half a year.  I never received a call back from her; she sent me a letter saying Homestreet would not be contacting me. I had to find her supervisor's information myself:  Paulette Lemon, EVP Retail Banking Director.  What oppressive BS.  Never bank at Homestreet, the absolute worst!In response to Derryl's reply:  A measly "sorry" isn't enough.  How difficult is it to respond to me?  Pathetic.
Apr 20th, 2022