Chamber of Commerce

      Spectrum

      ( 64 Reviews )

      Spectrum
      Click for special offers on TV + Internet + Voice!
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      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 5:00 PM
      Monday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.1 - (64 reviews)
      26
      8
      3
      2
      25
      Read Our 64 Reviews

      Chamber Rating

      Verified Member
      3.1 - (64 reviews)
      26
      8
      3
      2
      25
      › ‹
      • Bretton Tong

        date 2/16/24 this store at 10:30 am has only one worker 10 people waiting unacceptable
        Mar 4th, 2024

      • Kai Duke

        Little Caesars has pickup storage for pizzas, but an Internet company has a 4 hour wait time. Do the modems need to be fresh out of the oven or can yall get on a pickup lockbox for new modems and accessories? Just automate and simplify your processes and you won't need to worry about staffing issues as much. I think most people would rather self service than wait 4 hours.
        Feb 13th, 2024

      • Tung Pham

        It was very busy when I got there. Signed in and was 5th in line. This was at around 10:30 am on Thursday. Line moves okay not so quick. Only two representatives were working at the time. Overall, great service and everything was smooth.
        Feb 1st, 2024

      • Amir Boston


        Feb 1st, 2024

      • Dana Yap

        Call Center policy NOT the same as the store policy... My service was disconnected w/o notice so I called the number on the screen. I was told that if I wanted to reconnect service I would have to pay for the whole month. I had ordered 3 XUMO boxes to replace my DVR boxes. He said if came to the store I could drop off 3 DVR boxes and pickup 3 boxes from the store. Then when the new XUMO boxes came to me. I could bring them to the store.(WRONG) I dropped off the boxes and was told this is not the policy here @ the store. No Boxes going home No service for 2 days. (good thing no football games during this time) Got the 3 XUMO boxes they hooked up okay need to go to the store one of the remotes having issues. Good thing I live close. but no online appointments open for today.
        Dec 10th, 2023

      Read Our 64 Reviews

      About
      Spectrum

      Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV services.Visit your local Spectrum Store at 1620 N. School St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Honolulu Spectrum store.You can also:- Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

      Contact Info

      Services

      • Pay My Bill
      • Mobile Demo In-Store
      • Spectrum Mobile, Video, Internet and Phone
      • Self Install
      • Demo Center
      • Equipment Exchange
      • Online Reservations

      Payment Methods

      • CASH
      • DISCOVER
      • MASTERCARD
      • VISA

      Questions & Answers

      Q What is the phone number for Spectrum?

      A The phone number for Spectrum is: (866) 874-2389.

      Q Where is Spectrum located?

      A Spectrum is located at 1620 N. School St, Ste J-1, Honolulu, Hawaii 96817

      Q What is the internet address for Spectrum?

      A The website (URL) for Spectrum is: https://www.spectrum.com/locations/hi/honolulu/1620-n-school-st?cmp=yxt&y_source=1_MTk2MTAzMzgtNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D

      Q What days are Spectrum open?

      A Spectrum is open:
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 12:00 PM - 5:00 PM
      Monday: 10:00 AM - 8:00 PM

      Q How is Spectrum rated?

      A Spectrum has a 3.1 Star Rating from 64 reviewers.

      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 5:00 PM
      Monday:
      10:00 AM - 8:00 PM

      Ratings and Reviews
      Spectrum

      Overall Rating

      Overall Rating
      ( 64 Reviews )
      26
      8
      3
      2
      25
      Write a Review

      Bretton Tong on Google

      image date 2/16/24 this store at 10:30 am has only one worker 10 people waiting unacceptable

      Business Response on Google Feb 26th, 2024
      We are sorry to hear we didn’t meet your expectations and apologize for any poor experience. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).

      Kai Duke on Google

      image Little Caesars has pickup storage for pizzas, but an Internet company has a 4 hour wait time. Do the modems need to be fresh out of the oven or can yall get on a pickup lockbox for new modems and accessories? Just automate and simplify your processes and you won't need to worry about staffing issues as much. I think most people would rather self service than wait 4 hours.

      Business Response on Google Feb 19th, 2024
      Thank you for taking the time to share your experience, we will forward your feedback to the location. If you need direct support or want to ask a question, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).

      Tung Pham on Google

      image It was very busy when I got there. Signed in and was 5th in line. This was at around 10:30 am on Thursday.
      Line moves okay not so quick. Only two representatives were working at the time.
      Overall, great service and everything was smooth.

      Business Response on Google Jan 13th, 2024
      Thanks for taking the time to share your experience! If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) visit our customer Community (https://community.spectrum.net).

      Amir Boston on Google

      image

      Dana Yap on Google

      image Call Center policy NOT the same as the store policy... My service was disconnected w/o notice so I called the number on the screen. I was told that if I wanted to reconnect service I would have to pay for the whole month. I had ordered 3 XUMO boxes to replace my DVR boxes. He said if came to the store I could drop off 3 DVR boxes and pickup 3 boxes from the store. Then when the new XUMO boxes came to me. I could bring them to the store.(WRONG) I dropped off the boxes and was told this is not the policy here @ the store. No Boxes going home No service for 2 days. (good thing no football games during this time)
      Got the 3 XUMO boxes they hooked up okay need to go to the store one of the remotes having issues. Good thing I live close. but no online appointments open for today.

      Business Response on Google Dec 19th, 2023
      We are sorry to hear we didn’t meet your expectations and apologize for any poor experience. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
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      Overall Rating

      Overall Rating
      ( 64 Reviews )
      26
      8
      3
      2
      25

      Write a Review

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