New City Nissan

Worst experience of my life. First they show me a 2015 Corolla because i said i was looking for something inexpensive. It was 10k above book price and i showed Gavin the assistant manager the prices of other ones that were newer with less miles he said that they just got that car and his manager wouldnt budge on the price. I said thats ok im not in a big hurry to buy right now and i can wait. So he had his sales guy go get a Jeep Compass. It was much better for my needs. It was newer and several thousand dollars cheaper. I agreed to the price and terms. He told me he needed my 1099 and my award letter from the VA stating i was 100% disabled. So no problem. I went straight home got him what he needed and emailed it to him like he asked me to do. About a hour later he TEXTED me I was not even worth a phone call. After I took the day off work to buy a car. He TEXTED me saying that he sold the car I was buying to someone else. Now please explain how can you be working a deal with one person then turn around and sell it to someone else? They ran my credit through lots of different finance companies now my score will be lower. I missed a day of work and I guarantee you that I will NEVER do business with NISSAN AGAIN. I just got done paying off the loan early for the last Nissan I bought. Super rude and no explanation at all just a text saying they sold the car that we shook hands on. I was lied to. When you shake hands as a man that is supposed to mean something. Well the assistant manager Gavin is no real man when he goes back on his word.
Apr 9th, 2024

Ashley never fails to provide the best in customer service when I call to make an appointment and take my car in for maintenance. Her attentiveness is very much appreciated. The Uber service provided makes taking my car in for service very convenient too. Mahalo New City!!!
Apr 7th, 2024

Salesman Benjamin was a pleasure to work with.
Apr 6th, 2024

Apr 5th, 2024

New City Nissan here in Honolulu deserves more stars than what are provided on this Google review. They truly are a beacon of Aloha and it is apparent to me that the spirit of Aloha is operating at all levels of their customer service. I owe a special thank you to Shane Lolotai, who sold me my Nissan Leaf, and to Derrick Murakami, who worked hard to get me a finance plan that matched my needs. Shane is an upstanding sales rep. It didn't feel like he was trying to "sell" me anything. Rather, it felt like he was employing a wealth of product-knowledge and personable skills to set me up with a vehicle that would truly transform my life for the better. Derrick, as well, employed all the resources and skills that he had at his disposal to make me feel like I was not just a valued customer but a valued community member. I cannot recommend New City Nissan enough. Everyone should buy their cars here, for life!
Apr 3rd, 2024