Verizon

"our store doesn't have any techs". From the largest Verizon store on Maui. Can't transfer data from my "old"phone. Recommended I go to a 3rd party store. The largest phone provider can't even provide service. Also, bar stools that only come up to your lower back so you can't lean back. F you Verizon. Still unhappy but stuck with you.
Apr 5th, 2024

Mar 13th, 2024

Tried to get some help for my nearly zero throughout prepay 5G connection.. I was told I am a newcomer, my phone is defective and its not new even though it's a few months old. Also they said prepay is low priority so no service is what I should expect since I don't pay more..also they can't verify any poor performance since it's just my word..yet everything they say is the truth... Basically these guys totally suck and are incapable of dealing with any problems... So I'm returning to my previous provider... I expected a lot more... Clowns at Verizon
Mar 10th, 2024

Came in to get an upgrade and the wait was relatively short until I was helped. However the lady that helped me only did half of her job and sent me on my way to finish the rest. She didnt have the patience for my old phone to transfer all the data to my new phone as it estimated about an hour. So she told me to completely reset my old phone back to factory settings THEN to reset my new phones cellar settings and then everything will work. Boy was she wrong! My new phone still had no cellular data as she didnt activate the Esim! I live in Kihei and didnt want to make the drive back. So I went to Verizon in Kihei for them to finish her job and solve the problem. On top of that, I had to return to Verizon in Kahului later in the week when I was in the area and had time to hand over my old phone for store credit. All of this could have been done in one day, in one trip, if that woman just had the patience to wait to finish what she started. I am highly disappointed in the service I have received but, I am happy that everything was solved and that I got my upgrade. It was just a journey and a half to get here.
Feb 23rd, 2024

went into the Kahului Verizon store to buy an I-phone 15...talked to the guy who checks you in told i was next there was 1 person ahead of me , waited 15min another guy walks in looks around and takes a seat not to far from me ..the agent goes over to him and i can hear the conversation he is asking to buy the cheapest phone and it wont take but a minute the agent explains that he still has to put him in the system takes his info and leaves..5min later I'm still waiting when the another employees walks up to the guy who just walked in and starts helping him the agent tells me again I am next....I tell him that this guy just walked in and is being helped that is not the way it works..he tries to lie and tell me the guy was the 3rd customer in that morning they open at 9am its 1130am now so he was in at 915am and can take the place of a person who walks in 2.5 hours later if he decides to show up...they could have cared less about my concern that this is NO WAY to run customer service ...I wanted to spend $1500 on a phone instead I bought it online for less and sadly my money did not stay on island to help anyone here....VERY BAD CUSTOMER SERVICE !!! The Manager was a total tool box and gave such attitude like bad customer service is OK!!!
Nov 16th, 2023